Graduate, Technical Support

4 days ago

Cape Town, South Africa DigiCert Full time

**ABOUT DIGICERT**

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That's digital trust for the real world.

***:
We are in the market for a **Graduate, Technical Support **with** native, bi-lingual or business proficiency in Mandarin **to join our Technical Support team in Cape Town.

As **Graduate, Technical Support (Mandarin Language)** you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success. DigiCert's Technical Support team exhibit high energy, deep technical skills and a drive to get things done.

**_ This is a hybrid position in Cape Town._**

**WHAT YOU WILL DO**:

- Deliver world-class customer service to resolve customer concerns and retain customers
- Build successful long-term relationships with external clients to ensure customer loyalty
- Partner with technical support engineers to resolve issues reported by customers
- Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
- Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles
- Gather accurate information and document customer issues in our CRM tool
- Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times

**WHAT YOU HAVE**:

- **Native, bi-lingual or business proficiency in Mandarin (mandatory)**:

- **Computer Science, Information Systems or Information Technology qualification (strongly preferred)**:

- 0+ years technical support or IT client interfacing experience
- Basic understanding of Internet principles, terminology and functionality
- Basic understanding of networking protocols and devices, web servers and VPN
- Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)
- Familiarity with UNIX script commands, website/web server administration (advantageous)
- Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)
- Certifications such as CISSP, MCSE and CCNA (advantageous)
- Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology

**WHAT's IN IT FOR YOU**:

- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Education Support Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

  • Graduate, Technical Support

    4 days ago

    Cape Town, South Africa DigiCert, Inc. Full time

    **Graduate, Technical Support (Spanish Language)**: at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and...

  • Graduate, Technical Support

    4 days ago

    Cape Town, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...

  • Graduate, Technical Support

    4 days ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Quality Assurance Graduate

    2 days ago

    Cape Town, South Africa Graduate Placements Full time

    **Responsibilities**: - Regularly inspect incoming materials for quality. - Perform visual inspections, measurements and tests on finished products to ensure they meet specified standards and quality requirements. - Identify any defects or issues with finished products and collaborate with the production team to make necessary adjustments. - Coordinate the...

  • Junior Technical Generalist

    4 weeks ago

    Cape Town, South Africa Pillango Placements Full time

    Your Role: The Junior Generalist works across multiple functional areas, gaining exposure to diverse projects, and developing core commercial, operational and technical skills in a supportive environment. In this role, you will also help drive the businesss expansion into new markets while deepening your expertise in a chosen functional area, working closely...

  • Junior Technical Generalist

    4 weeks ago

    Cape Town, South Africa Pillango Placements Full time

    Your Role:The Junior Generalist works across multiple functional areas, gaining exposure to diverse projects, and developing core commercial, operational and technical skills in a supportive environment. In this role, you will also help drive the businesss expansion into new markets while deepening your expertise in a chosen functional area, working closely...

  • Dutch Speaking Technical Support Specialist

    4 days ago

    Cape Town, South Africa Blak International Full time

    **Provide 1st measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling.** Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the...

  • IT Technical Support Advocate

    2 days ago

    Cape Town, South Africa Boldr Full time

    **A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

  • Graduate Interns

    1 week ago

    Cape Town, South Africa Solid Systems Full time

    **About us**: We help businesses around the globe to step into the future confidently by providing world-class IT services, in the most human way possible. We have a passion for technology and the way that it evolves, which is why we’re constantly improving the tools and methods we use. We offer a wide range of services across South Africa and UK, which...

  • Pre Sales/after-sales Technical Support

    2 days ago

    Cape Town, South Africa 宁波德业科技股份有限公司 Full time

    Pre-sales/After sales Technical Support - Design technical solutions for energy storage systems, evaluate feasibility and cost-effectiveness; - Participate in technical discussions with clients and conduct product presentations; - Prepare proposals, tender documents, and technical materials to support bidding activities in collaboration with the sales...