Pre Sales/after-sales Technical Support

2 days ago


Cape Town, South Africa 宁波德业科技股份有限公司 Full time

Pre-sales/After sales Technical Support
- Design technical solutions for energy storage systems, evaluate feasibility and cost-effectiveness;
- Participate in technical discussions with clients and conduct product presentations;
- Prepare proposals, tender documents, and technical materials to support bidding activities in collaboration with the sales team;
- Adjust solutions based on customer requirements; conduct market and competitor research to support product planning.

Mid-/Post-sales Technical Support
- Provide on-site commissioning guidance, troubleshoot technical issues, and coordinate repair processes;
- Maintain strong client relationships, respond promptly to technical requests, and ensure customer satisfaction;
- Lead technical training for both clients and internal teams, build a technical knowledge base, and optimize service standards.

Qualifications:

- Bachelor's degree or above in Electrical Engineering, Energy, Power Systems, or related fields is preferred.
- Minimum of 3 years' experience in technical support or service management in the energy storage or renewable energy sector;
- Experience with local projects in Africa is an advantage;
- Solid knowledge of PV inverters, PCS, batteries, and energy storage systems;
- Strong English communication skills, both spoken and written, for technical documentation and interaction;
- Skilled in solution design, data analysis, and market research;

**Job Types**: Full-time, Graduate

Pay: From R10 000,00 per month

**Education**:

- Bachelors (required)

**Experience**:

- technical support: 3 years (required)

**Language**:

- English (required)



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