IT Technical Support Advocate

2 days ago

Cape Town, South Africa Boldr Full time

**A LITTLE BIT ABOUT Boldr**
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

**LET’S START WITH OUR VALUES**
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY

**WHAT IS YOUR ROLE**:
As the IT Technical Support Advocate for Boldr, you are responsible for supporting our business units regarding IT related issues and tasks. This includes network, hardware, software, and other technical support to the company.

**WHY DO WE WANT YOU**

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

**WHAT WILL YOU DO**
- Responsible for providing all around IT T1 support for the Team.
- Setup Computers and other peripherals on workstations for the company.
- Research and assist in deployments.
- Responsible for maintaining/monitoring network stability and reporting to the Security team.
- Follow proper procedures and documentation indicated by the head of the IT department.
- Responsible for keeping the hardware inventory updated.
- Proactively identify/ report/ assist/ solve any unticketed IT-related issues.
- Participate on selected IT projects which may require to be a part of a software dev. life cycle.
- Work on shifting schedules, holidays, with possibility of working over the weekends every now and then.

**Requirements**:
**WHAT WE’LL LIKE ABOUT YOU**:
YOU ARE
- Curious and authentic, just like us #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction.

**YOU HAVE**
- Graduated from I.T, Comp Sci, or any related field.
- Working IT knowledge and basic support practices.
- Basic Networking knowledge.
- Troubleshooting skills.
- Multitasking Capabilities.
- Able to work on-site (In relevant Boldr office)

**Benefits**
- Private Health Insurance
- Paid Time Off
- Training & Development

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