Vaf Collections Agent: Pwo

2 days ago

Pretoria, South Africa Ergasia Placements Full time

**We’re Hiring**:Collections Agent - VAF PWO (Post Write-Off)
**Location**: Pretoria East
**Salary**: _Up to R10,000 basic_ + Commission + Benefits

We’re on the lookout for an experienced **Collections Agent** with a strong understanding of **post write-off** collections in **VAF,** shortfall recovery, and strategic account rehabilitation. If you’ve got a passion for turning around tough cases and thrive in a high-pressure, high-reward environment — this one’s for you

***Minimum Requirements**:

- Matric / Grade 12 (non-negotiable).
- 1-3 years in a call centre collecting on **VAF**accounts, **post write off.**:

- **Excalibur** systems knowledge.
- Clear criminal and credit record.
- Proficient in English (other languages are a plus).
- Willing to work shifts, weekends, and public holidays if required.
- Comfortable with Microsoft Office and general computer literacy.

**Experience Needed**:

- Familiarity with vehicle finance, collections, and banking products
- Knowledge of post write-off, off-balance, or shortfall account collections is a **major advantage**:

- Experience using **CACS** and other banking platforms is beneficial

**Skills That Will Set You Apart**:

- Excellent verbal and written communication.
- Solid negotiation and client engagement abilities.
- Confident handling high call volumes and deadline pressure.
- Understanding of NCA, FICA, and POPIA compliance.
- Experience with predictive and manual dialers.
- Strategic thinking when working on previously written-off accounts.
- Ability to identify recovery opportunities and engage legal teams where necessary.

For more information please contact:
**Ergasia Placements

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