Chief Operations Officer

**Main Purpose**:

- The Chief Operating Officer is to build and maintain and eco-system for the organisation driving the following:

- Value creation across all regions of the organisation through setting the correct operation direction in each territory;
- Drive operational excellence yielding to drive healthy profitable top line, sustained gross margins with best-in-class EBITDA margins;
- Build talent capabilities across the regions for the best talent within the group to have the pipeline of SMEs (Subject Matter Experts) delivering performance and a culture of promoting within, setting the right tone for the succession plans;
- Engage, modify, and set the right business model within the high uncertainty of the business dynamics in Africa for a sustainable business model;
- Conduct planning for new setup capacity or expansion of existing data centres by driving efficiency, scalability, and consistency of our service operations;

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**Key Performance Areas**:
**Business Planning**:

- Architect of the operational options for the business across all regions with various options and gearing the best value creation options;
- Evaluate the best investments for Capex deployment with best-in-class ROI and yields for value creation;
- Shift and balance the directions of Capex spends between maintenance investment, fast return projects flow 100% to EBITDA with long-term / low yields projects to have a balance in the group portfolio;
- Assist the CEO to evaluate options for mergers and acquisitions;
- Ensure efficient use of Opex for the right sized P&L for the group / regional performance;
- Collaborate with Regional Executives in ensuring that the strategic objectives will be achieved annually;
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**Corporate Governance and Compliance**:

- In collaboration with the CEO / CFO Chair ensure the deployments of profitable projects;
- Centralised the Go to market (GTM) Committee with streamlining the group / OpCo Roadmap with various functions and Regional Executives towards one consolidated Go to Market strategy;
- Identify the Go to Market messages with one unique Corporate Identity Campaigns representing the business to the African market segments;
- Ensure full compliance to the industry standards and force the best-in-class service operations measurements to overpass competition as well as beat the local / regional KPI standards to position the organisation differently;
- Defining effective, measurable, and sustainable performance metrics and managing the outcomes of various regions / divisions;
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**Develop Corporate Policies that Encompass Regional Operations and Business Operations Excellence**:

- In collaboration with functional leaders, set the playbook for the operational direction for the Group and the regions;
- Set the operational guidelines for the best-in-class operational direction and management including platform design and automation;
- Execute the DoA matrix aligned to policies and approved board guidelines;
- Develop political lobbying approach to get the best policy to deploy profitable projects;
- Collaborate with the leadership team to develop and implement plans for the operational infrastructure of systems, policies, processes, and staff;
- Analyses performance data and innovates solutions to increase revenues;
- Proactively anticipates the needs of emerging business strategies for the region and provide input on best practices for data centre design, logistics and operations planning;
- Represents and actively participate in meetings related to risk management and legislative requirements for the organisation;
- Through the relevant functional Head of Departments, review that each operation and function is correctly and optimally resourced, is operating at agreed standard/s and achieving agreed goals and targets in line with the regional and business strategy for the organisation;
- Works closely with the Operations Leadership team to achieve operational excellence in accordance with the organisations business requirements and local legislations around safety, sustainability, risk, policies, compliance, and governance;
- Proactively engages with relevant stakeholders within the organisation (Products and Project Teams) to drive continuous improvements in the business operating model;
- Provide input to the Business Operations teams on leading-edge product offerings and services to ensure that the organisation retails its competitive edge;
- Optimise the organisations operating capabilities, implement strategies to maximise client satisfaction, and implement effective operational and financial procedures that support efficient and cost-effective operations that enables sustainable growth;
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**Risk Management**:

- Develop an operational risk matrix and appropriate indicators, so as to align the risk management approach across all regions;
- Highlight risks caused by delayed investments in maintenance Capex;
- Provide advise on options for the best deployment of resources to creat