Receptionist (Concierge)

**About the Receptionist role (Concierge)**

The main purpose of this role is to provide an excellent front-of-house reception and concierge service which includes facilitating our Innovation Hub scheduled for visitors. Creating a positive customer experience as well as fostering positive professional relationships within the workplace.

**Receptionist responsibilities**:

- Acting as the initial point of contact between all clients, visitors and employees.
- Assist visitors by greeting, welcoming, directing and announcing them appropriately and efficiently.
- Answer, screen and forward any incoming phones calls while presenting essential information when needed.
- Distribution of electronic correspondence, taking messages where appropriate, and directing accordingly.
- Receive and sort received mail, deliveries, couriers etc.
- Providing administrative support to the Operations Officer as required.
- Complete any other related clerical duties as may be required.
- Ensuring reception area is always kept clean and tidy.
- Offer and arrange refreshments for visitors on arrival.
- Book & Co-ordinate meeting rooms bookings for various teams as required.
- Designated responsibility for facilitating the Innovation Hub schedule and requirements
- Adhere to required health and safety protocol requirements.
- Ensuring relevant reception Heath & Safety protocols are adhered to (e.g. _Covid compliance and sign in of all parties entering the premises)_
- Always maintain professionalism when engaging with clients, visitors and employees.
- Attend to Adhoc special requests.

**Role requirements are**:

- Matric/NQF4 or equivalent **essential**:

- Post Matric qualification would be advantageous.
- Competence in MS Office - Word, Excel, Outlook.
- 2 - 4 yrs experience as a Receptionist/Concierge/Front of House **essential**:

- Experience gained in a corporate environment or within the hospitality industry front-of-house, e.g. Hotels
- Competent Professional business written and verbal communications skills.
- The ability to express yourself clearly and effectively in at least two official South African languages, with English being essential.
- Professional, neat, and well presented for this front facing client role.

**Personal Competencies**:

- Pleasant engaging demeanour.
- An ability to provide excellent customer service - Service focus by responding to customers' needs by doing it right the first time.
- Excellent time management, organizational, and follow-through skills.
- Disciplined Approach by being Punctual, Strong Attendance Record.
- Attention to detail while maintaining the ability to see the implications for the bigger picture.
- Ability to work independently.
- A creative outlook with a problem-solving attitude.
- Ability to deal efficiently with complaints and give accurate information.
- Team player who can work under pressure

**About Rubicon Group**:
Rubicon Group is a young, dynamic, and high-growth company operating in exciting markets. We are looking for smart, hard-working people with integrity to join us. One of our goals is to continually improve our business, and to that end, we are seeking people who enjoy a challenge, are keen to learn, take ownership, think critically, and provide new solutions on where we can improve. We offer a great work environment, market-related remuneration packages, and an opportunity to develop personally and within a team.

Rubicon Group is dedicated to advancing transformative technologies in emerging markets.

Our focus areas are sustainable technology, encompassing renewable energy and storage, e-mobility, intelligent lighting, and building management as well as industrial technology, comprising advanced factory automation, connectivity, and robotics.