Support Agent

1 week ago

Randburg, South Africa Pillango Placements Full time

JOB TYPE
- Permanent
- EMP TYPE
- Full-Time
- INDUSTRY
- IT
- SKILLS
- web support, user support, sql reports, helpdesk, bug reports
- EXPERTISE
- Any
- SALARY TYPE
- Monthly
- SALARY
- ZAR 15,000.00
- JOB ID
- 32152

We are looking for a Support Agent with a calm yet time conscious demeanour for a dynamic company focused on information technology solutions and systems for the short-term insurance industry. The main purpose of the position is for you to support users and offer level 1 support, with the prospect of national travel to provide systems training.

**Your main responsibilities will be**:

- Support users telephonically (Web Application Support)
- User contact and communication (telephonic and digital)
- Create basic reports in SQL & basic data manipulation via SQL. (INSERT, UPDATE and DELETE).

**Level 1 Support Responsibilities**:

- Response to tickets and helpdesk queries logged
- Development of SQL queries and troubleshooting reported bugs
- Cross Functional issue resolving with the Development Team
- Documentation creation
- Creating accurate bug reports

**Database Querying**

The support agent will need to use TSQL to query the many databases that we operate in order to solve some problems. This is an essential skill. Problems can range from reports not balancing, users entering incorrect parameters to development bugs.

**Required Skills and Behavioral Competencies**:

- Advanced TSQL querying is essential
- SQL Reporting services
- Experience in a support environment
- Fluent in English (written and verbal)
- Good Communication and Conflict Resolution Skills

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