Quality Assurance Agent

Tracker requires the Services of Quality Assurance Coaches in the Call Centre, CX Improvement Department, based in Johannesburg. The candidates will be responsible for ensuring that employees within the organization adhere to quality standards and procedures, monitoring and evaluating the performance of individuals or teams to identify areas for improvement...

Position Summary Industry: IT & InternetJob category: Customer ServiceLocation: RandburgContract: PermanentRemuneration: Market RelatedEE position: Yes Introduction Tracker requires the Services of Quality Assurance Coaches in the Call Centre, CX Improvement Department, based in Johannesburg. The candidates will be responsible for ensuring that employees...

You will be charged with developing a complete QA program that not only safeguards the quality of our products, but also fosters a “quality culture,” in which all employees become actively engaged in guaranteeing quality in both production and the finished product. Objectives of this Role - Interpret, build upon, and comply with company quality...

Position Summary Industry: IT & Internet Job category: IT and Telecommunications Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction The Quality Verification Agent is responsible for validating and auditing call centre agent interactions—particularly customer retention calls (“retains”)—to ensure...

The Quality Verification Agent is responsible for validating and auditing call centre agent interactions — particularly customer retention calls ("retains") — to ensure adherence to compliance standards, internal policies, and customer experience benchmarks. The role ensures that all customer engagements meet regulatory, contractual, and service...

Position SummaryIndustry:IT & InternetJob category:IT and TelecommunicationsLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:YesIntroductionThe Quality Verification Agent is responsible for validating and auditing call centre agent interactions — particularly customer retention calls ("retains") — to ensure adherence to...

Listing reference: track_001524Listing status: OnlineApply by: 1 December 2025Position summaryIndustry: IT & InternetJob category: IT and TelecommunicationsLocation: RandburgContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionThe Quality Verification Agent is responsible for validating and auditing call centre agent interactions —...

**Position Summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: TRACKER requires the services of a Quality Assurance Coach to ensure that Customer experience standards are maintained in a highly pressurised environment. This position...

**Listing reference**: track_001184 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: TRACKER requires the services of a Quality Assurance Coach to ensure that Customer experience standards...

Main Purpose The Quality Assurance Assistant ensures that all Vumacam projects, installations, and infrastructure adhere to established Quality Assurance (QA) standards and processes. The role involves coordinating QA activities, ensuring compliance with company standards, and maintaining alignment with business objectives. This position plays a vital role...