Customer Services

2 weeks ago

Durban, South Africa DS Global Talent Management Full time

**Duties**:

- Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
- Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily
- Fully paid product and systems training provided
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels
- Demanding and time-sensitive call centre environment
- Experience our multi-cultural work environment with colleagues from all over the world

**Salary details**
- Basic Salary - ZAR 16 666.00 per month
- Performance bonus
- Late Shift allowance
- Night Shift allowance
- Overtime (1.5 x normal rate)
- Sunday Pay (1.5 x normal rate)
- Public Holidays (2 x normal rate)

**Benefits**
- Home based position possible
- Paid annual leave starting at 18 days; get an additional day with each completed year of service up to 25 days
- Health Insurance - unlimited GP visits, dentistry, optometry, medications etc. covered in full following completion of probation
- Employee Assistance Programs
- Provident Fund (Not compulsory)
- Flight & accommodation assistance in case of relocation

**Requirements**:

- Rotational shifts with flexibility
- Native level fluency in German language: Verbal & Written skills essential (Advanced level)
- Permanent residence permit or South African ID holders
- Flexibility to work rotational shifts as above
- Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred.
- Excellent Computer literacy & technical skills
- Knowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficial.
- No criminal record. Will be required to complete biometrics at Mindpearl offices

**Job Types**: Full-time, Permanent

**Salary**: R16,666.00 per month

**Language**:

- German (required)

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