Customer Services Manager
4 days ago
Job title : Customer Services Manager Job Location : KwaZulu-Natal, Durban Deadline : December 25, 2025 Quick Recommended Links Jobs by Location Job by industries Your mission : Lead the Customer Service teams at Merebank and Richards Bay mills and have a strong team set-up in place allowing an efficient way of order management activities. Strong co‑operation with stakeholders along the value chain in order to optimize business deliverables (including but not limited to Sales, Production Planning, Logistics, S&OP etc.) Maintain the requisite On‑Time‑In‑Full (OTIF) score across domestic and international customers as a key indicator of Mondi's overall efficiency, reliability, and ability to satisfy customers, ensuring the Supply Chain successfully meets customer expectations for both timeliness and accuracy, ensuring orders delivered to customers are within the agreed lead time and with the complete, correct quantity of items. Always striving to an excellent level of customer satisfaction by implementing quarterly reviews to measure customer service. Assign customers to the Customer Service Co‑ordinators; co‑ordinate responsibilities amongst all team members (including managing leave for local Customer Service Co‑ordinators and co‑ordinate replacement matrix). Define the training needs of local Customer Service Co‑ordinators to handle order management processes. Looking for continuous improvement opportunities in order to create value for customers while increasing efficiency. Being a role model for innovative solutions (e.g. Mondi Fit For Future solutions, digitalisation etc.) in order to support our company’s aspiration in being the paper and pulp industry lead. Managing the orderbook for Uncoated Fine Paper, Pulp & CCM (container board) sales. Tracking sales progress measured against the budgeted requirements. Update pricing of materials ahead of pricing becoming effective. Customer Service Processes to be documented. Customer mapping of materials to be done for existing & new materials. Investigating errors relevant to the Customer Service team and implement improvement measures. Reviewing aged stock and applying FIFO on order management. Managing expectations of individual markets serviced by customers service team to achieve overall targets (setting performance and service indicators). Manage a global network of customers together with the Supply Chain team, Sales managers and Sales teams to achieve the required targets. Give high focus on people development while leading one of the biggest departments in the Supply Chain. Act in compliance with the Quality, Environment, Safety and Occupational Hygiene Management System and Forest Stewardship Council (FSC) / Programme for the Endorsement of Forest Certification (PEFC) chain of custody. Full compliance to the Revenue Recognition policy for month‑end processing. Support the requirements for audits with the internal and external auditors. Your profile : Supply Chain / Commercial Degree or working towards a tertiary qualification, with business background 5 – 10 years of experience in a senior / lead customer service role 5 – 10 years of experience in international trade and the management of goods flow. 5 – 10 years of experience in working in Customer to Cash environment (SAP S4 Hana – Sales Order Management Insights) Understanding of global networks within a multi‑national organization. Supply Chain process understanding especially in a manufacturing environment. Project management know‑how. Customer Service jobs #J-18808-Ljbffr
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Customer Service Agent
3 days ago
Durban, South Africa WNS Global Services Full time**Company Description** WNS Global Services Inc.** (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
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Customer Service Representative
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Durban, South Africa Brighter Call Centre Services Full timeOur client is seeking Customer Service Representatives with No Customer Service Experience, within a Call Centre. **Duties**: **Professional customer service skills**: solution mindset, helping nature, passion for the customer and customer experience Good written and verbal communication skills Critical thinking and logical thinking Ability to multitask and...
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Customer Service Agent
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Customer Service Manager
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Customer Service Manager
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Durban, KwaZulu-Natal, South Africa Winning Form Full time R250 000 - R500 000 per yearResponsibilitiesBeing a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our...
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Customer Service Manager
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Durban, South Africa Hollywoodbets Full timeCustomer Service Manager (Customer Care) Join to apply for the Customer Service Manager (Customer Care) role at Hollywoodbets We have amazing opportunities for this role to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star? Responsibilities Being a part of the Hollywoodbets Purple Team is an opportunity to become a part...
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Customer Service Manager
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Durban, South Africa Hollywoodbets Full timeResponsibilities Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase...
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Customer Service Manager
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Durban, South Africa Ananzi Full timeResponsibilities Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our...
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Customer Service Agent
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Hippopark Avenue , Durban, South Africa WNS Global Services Full time R80 000 - R120 000 per yearCompany Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
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Customer Service Campaign Manager
4 weeks ago
Durban, South Africa Ignition CX Full timeDirect message the job poster from Ignition CX Customer Service Campaign Manager Are you as passionate about customers as we are? The Customer Service Campaign Manager takes pride in ensuring that the best customer service is provided and supported by handling customer queries and concerns with the highest degree of courtesy and professionalism. Ensure that...
