Customer Service Advisor

6 days ago


Durban, South Africa Bespoke International group Full time

Purpose of the Job:
Customer service Advisor serves as the primary point of contact between our retail client and its customers, ensuring high-quality customer experiences. This role involves addressing customer inquiries, resolving complaints, and providing information about products, services, and policies, all while maintaining the client's reputation and customer satisfaction.

Minimum Qualifications and Experience:

- High School matric, diploma or equivalent.
- Previous customer service experience, ideally within the retail contact center customer services environment.

Job Responsibilities:

- Customer Support: Assisting customers with orders, returns, exchanges, and product-related questions.
- Issue Resolution: Handling customer complaints and resolving issues effectively and empathetically.
- Sales Assistance: Upselling or cross-selling products or services when appropriate.
- Data Management: Updating customer accounts and maintaining accurate records of interactions.
- Quality Assurance: Ensuring all interactions meet the companys standards and customer expectations.
- Feedback Collection: Capturing customer feedback to help the company improve its offerings and service.

Competencies Required:

- Strong communication and active listening skills.
- Empathetic and patient demeanor.
- Excellent problem-solving abilities.
- Attention to detail and ability to maintain accurate records.
- Basic computer proficiency, including familiarity with CRM software.

**Job Types**: Full-time, Permanent

Pay: From R5 500,00 per month

Work Location: In person



  • Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: If you’re looking for an opportunity to jump start your career, this is your time to shine! We’re looking for fast learning, quick thinking team players to provide exceptional customer experiences on a dynamic campaign in our Durban office. We want problem-solvers...


  • Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’re looking for an opportunity to jump start your career, this is your time to shine! We’re looking for fast learning, quick thinking team players to provide exceptional customer experiences on a dynamic campaign in our Durban office. We want...

  • Service Advisor

    2 weeks ago


    Durban, South Africa DURBAN SOUTH TOYOTA Full time

    **POSITION**:SERVICE ADVISOR** An excellent opportunity exists for a Service Advisor in a well-established Motor Dealership company situated in the South Durban Basin. - a) Updated CV of not more than 2 pages - b) your most recent passport size photo - c) Must have minimum 5 years’ experience in similar position - d) Current Salary band /or Salary band...


  • Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - Are you self-motivated, highly organized and passionate about helping people? If you have prior experience in the customer service and sales industry and are eager to further expand your experience on an international level then this could be your perfect...

  • Service Advisor

    10 hours ago


    Durban, South Africa GAP Consulting Full time

    KwaZulu-Natal, Durban - Motor Retail - Service Dept - Market Related | Negotiable - Job ref: KZN000204/JH - Vacancy type: Permanent SHIFTINTOHIGHCAREER to a long established and highly successful Dealer who requires the services of a Service Advisor **Minimum Requirements**: - Must have a minimum of 2 to 3 years’ experience as a Service Advisor within...

  • Service Advisor

    1 week ago


    Durban, South Africa GAP Consulting Full time

    KwaZulu-Natal, Durban - Motor Retail - Service Dept - R 15 000 - R 18 000 Monthly - Job ref: KZN000192/JH - Vacancy type: Permanent SHIFTINTOHIGHCAREER to a well-established and highly successful Dealer that requires the services of a Certified Service Advisor **Minimum Requirements**: - Must have a minimum of 2 to 3 years’ experience as a Service...

  • Service Advisor

    6 days ago


    Durban, South Africa RealWorth Placement Full time

    To provide prompt and quality services to customers relating to the service and repairs of vehicles, acting as an interface between the technician and the customer to ensure cost effective repair and service to both parties. **Specific Role Responsibilities** **Operational**: - To maintain excellent standards of departmental administration, such as...


  • Durban, South Africa Bespoke International Full time

    We are looking for Successful individuals who have International Customer Service Experience you much be a self motivated individual with the desire to succeed and be self-managed against targets and earrings. **Requirements**: - Min of 6 months Customer Service Experience - Gas and Electric Experience would be _beneficial_ - Matric is Compulsory - Ability...


  • Durban, South Africa LSR Electrical Solutions Full time

    LSR Electrical Solutions is a UK-based company expanding rapidly into both B2B and B2C services. We’re building a vibrant, high-performing team of confident, results-driven customer service representative's in Durban, South Africa. At present, this is a remote work-from-home role. However, we’re opening a Durban office in January 2026, where our entire...


  • Durban, South Africa IGo Solutions Full time

    Dealership in Durban is seeking an experienced Service Advisor to join their team. Minimum Requirements: • Dealership Service Advisor experience • Fast-Paced Environment Service Advisor Experience • Strong customer service, problem-solving, and communication skills • Valid driver’s license • Matric certificate • Clear ITC and criminal...