Risk and Compliance Officer

homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.

**What you will love doing in this role**
- **Meet department objectives by achieving performance metrics (targets) set**
- Focus on identifying and driving all compliance goals, targets & objectives set by the department
- **Meet operational & quality efficiencies**
- Manage the relationships with third parties such as regulators and other legal organisations to prevent the risk of risk non-compliance with applicable regulations.
- Facilitate and monitor the documentation and implementation of policies and procedures.
- Ensure all statutory and supporting processes are implemented and executed within the required timelines - ensure operational compliance.
- Ensure compliance performance objectives are met.
- Drive and manage the Enterprise Risk Management annual risk assessment project.
- Identify, quantify, and manage potential reputational and financial risks.
- Recommend new approaches, policies and procedures to influence continuous improvement with compliance requirements.
- Communicate across all lines of business to provide superior dispute and query resolution outcomes.
- Ensure that all regulatory queries received are timeously escalated to the relevant department manager.
- Manage change and operational effectiveness.
- Conduct operational case studies with the aim of improving efficiencies and response times whilst creating awareness of required Compliance standards.
- Map non-conforming processes and provide solutions according to best practice of compliance standards.
- Conducting compliance risk assessment training workshops (incl. Risk Champions training and compliance training review & monitoring).
- Following up on compliance issues that require investigation.
- Evaluating compliance systems and ensuring adequate software and system rules are in place.
- Facilitate engagement between internal audit and the business.
- Monitor and report on implementation of agreed audit actions.
- Develop and implement an effective compliance risk management program (CRMP, Regulatory Universe etc)
- Review and help business to create sound internal controls and monitor adherence to them.
- Draft and revise company policies.
- Proactively conduct investigations and audits on processes, practices, and documents to identify weaknesses.
- Evaluate existing and proposed business activities to assess compliance risk.
- Assist with and monitor the company’s operational compliance with regulations such as NCA, FAIS, POPI, FICA, CPA etc.
- Fulfil all duties as the company’s FICA Compliance Officer and MLRO.
- **Reporting**
- Design and generate reports to quantify departmental and business risk.
- Manage and track regulatory complaints received, highlight trends, proposed solutions, response period of query resolved and write offs.
- Provide accurate reports in line with the company’s requirements and reporting standards.
- Management of submission of reports to regulators and supervisory bodies.
- Monitor and report on legislative registrations and license/certificate renewals.
- Identify adverse variances and/or negative trends and proactively develop action plans to address this.
- Provide operational feedback to the Management team by identifying trends through data analysis.

**What you'll need to do this role**
- BCom/BA in law, finance, business administration or a related field
- Compliance and Risk Certification
- Compliance Institute SA / IRMSA Membership
- Experience as a Key Individual or similar experience (financial service provider) - Advantageous
- Minimum of 3 years Compliance experience in Retail / Contact Centre for a credit provider/financial services provider environment
- Experience in Enterprise-wide Risk Management
- Effective communication skills (verbal and written)
- Knowledge of industry practices and professional standards
- Risk Assessment capabilities
- High attention to detail
- Knowledge of vulnerability
- Problem-solving skills
- A proven track record in implementing and mapping process
- Excellent understanding of rights and obligations of credit providers, financial service providers (insurance) and accountable institutions (FICA)
- Excellent understanding of FICA and AML
- Good knowledge of POPI Act and data management requirements
- Knowledge and experience of operational insurance compliance requirements (FAIS, PPRs etc)

**What we will love about you**
- Collaboration skills, an ability to work harmoniously in group settings, & a proactive willingness to contribute to shared goals.
- Capable of managing multiple tasks & priorities within a collaborative setting, without compromising the quality of work.
- Possess a strong commitment to delivering high-quality solutions that align with business needs & objectives.
- Display a self-driven approach, taking the initiative to ex