Senior Control Officer

Duties/Pligte
- Hulpverlening met die installering, instandhouding en monitering van rekenaar-, netwerk-, krag
- en lugversorgingstelsels in die bedienerkamers;
- Batebestuur en jaarlikse sertifisering van rekenaarlokale by ICT, POTS en Tygerberg;
- Monitering van stelsels op Nagios asook die gebou van kameras van ICT / ITR / POTS / IT-HUB / TYG;
- Hantering, dokumentering/rapportering en eskalasie van probleme wat op die moniteringstelsels opgespoor is;
- Verskaf eerstevlakbystand aan rekenaarstelseladministrateurs en tegniese personeel gedurende kantoorure en na-ure;
- Verantwoordelik vir die dokumentasie van alle bedieners, netwerk-, krag
- en lugversorgings-toerusting en dienste in die rekenaarlokale;
- Berging van rekenaarsagteware, rugsteunmedia asook gebousleutels;
- Bestuur die skedule vir voorkomende instandhouding en toetsing van noodkragstelsels (krag opwekkers / UPS), lugversorging, brand
- en indringeralarmstelsels;
- Bywoning van maandelikse sekuriteitsvergaderings (Ou IT-gebou / Ingenieurswese);
- Bestuur en verskaffing van A4-papier aan IT-Hub, Tygerberg, koshuise en die ICT-gebou;
- Bestuur toegangsbeheer tot die rekenaarkamers;
- Opening en sluiting van die IT Rekenaarkamer op 'n roterende basis;
- Ontvangs en berging van toerusting/goedere soos gelewer;
- Jaarlikse skoonmaak van die hoofrekenaarkamers.
- Assisting with the installation, maintenance and monitoring of computer, network, power and air-conditioning systems in the server room;
- Asset management and yearly certification of computer rooms at ICT, POTS and Tygerberg;
- Monitoring of systems on Nagios as well as building cameras of ICT / ITR / POTS / IT-HUB / TYG;
- Handling, documentation/reporting and escalation of problems detected on the monitoring systems;
- Providing first-level assistance to computer system administrators and technical staff during office hours and after-hours;
- Responsible for the documentation of all servers, network, power and air-conditioning equipment and services in the computer rooms;
- Storage of computer software, backup media, as well as building keys;
- Managing the schedule for preventative maintenance and testing of Emergency Power Systems (Generators / UPS), air conditioning, fire and intruder alarm systems;
- Attending monthly security meetings (Old IT Building / Engineering);
- Managing and supplying A4 paper to IT-Hub, Tygerberg, Residences and the ICT building;
- Managing access control to the computer rooms;
- Opening and closing the IT Computer Room on a rotating basis;
- Receiving and storing equipment/goods as delivered;
- Yearly cleaning of the main computer rooms.

Job Requirements/Pos Vereistes
- Graad 12 asook A+ en N+ rekenaarsertifisering;
- 'n Minimum van drie jaar se werkservaring in 'n tegniese ondersteuningsomgewing;
- Kennis van rekenaarstelsels;
- Kennis van rekenaarnetwerke, koper en vesel;
- Basiese kennis van enkel
- en driefase-kragstelsels;
- Basiese kennis van lugversorgingstelsels;
- Basiese kennis van brandbeskerming en waarskuwingstelsels;
- Basiese kennis van sekuriteit en rekenaarmoniteringstelsels;
- Bereidwilligheid en beskikbaarheid om 24/7 bystand te doen op 'n drie weke rotasie basis en instaan wanneer kollegas nie beskikbaar is nie;
- Die beskikbaarheid om binne 30-minute op Stellenboschkampus te wees wanneer op bystand;
- 'n Geldige kode B-rybewys;
- Rekenaarvaardighede in MS Office (Word, Excel, Teams, Outlook);
- Die vermoë om kwaliteitbeheer toe te pas vir dienste gelewer in rekenaarkamer.
- Grade 12 as well as A+ and N+ computer certification;
- A minimum of three years' working experience in a technical support environment;
- Knowledge of computer systems;
- Knowledge of computer networks, copper and fibre;
- Basic knowledge of single and three phase power systems;
- Basic knowledge of air-conditioning systems;
- Basic knowledge of fire protection and warning systems;
- Basic knowledge of security and computer monitoring systems;
- Willingness and availability to do 24/7 standby on a three-week rotation basis and standing in when colleagues are not available;
- The availability to be on Stellenbosch campus within 30 minutes when on standby;
- A valid code B driver's licence;
- Computer skills in MS Office (Word, Excel, Teams, Outlook);Recommendation/Aanbeveling
- Goeie kommunikasie
- en organisatoriese vaardighede;
- Goeie interpersoonlike vaardighede en die vermoë om positiewe verhoudings met ander te ontwikkel en te handhaaf;
- Goeie probleemoplossingsvaardighede;
- Ervaring van skakeling met verskeie tegniese dissiplines (Elektries, Meganies, Siviel, ens.);
- Die vermoë om effektief onafhanklik en in 'n span te funksioneer.
- Good communication and organisational skills;
- Good interpersonal skills and the ability to develop and maintain positive relationships with others;
- Good problem-solving skills;
- Experience of liaising with multiple technical disciplines (Electrical, Mechanical, Civil, etc.);
- The ability to effectively function inde