Business Unit Director

**Who We Are**:
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

**Become a Customer Experience Champion**

**Transform Businesses. Inspire Loyalty. Lead the Future of CX.**

Are you a passionate advocate for exceptional customer experiences? Do you thrive on building strong relationships and driving transformative change? We're seeking a dynamic CX Business Unit Director to join our team and lead the charge in crafting unforgettable customer journeys.

**As a CX Business Unit Director, you will**:

- **Client Relationship Management**: Build and maintain senior-level client relationships, ensuring satisfaction and serving as the primary point of contact.
- **Team Leadership**: Lead, mentor, and develop a high-performing team of CX professionals.
- **Financial Management**: Own the P&L, manage budgets, forecasts, and resource allocation.
- **Strategic Planning & Execution**: Develop and execute integrated CX strategies aligning with client objectives, leveraging direct marketing, CRM, UX/UI, SEO, content marketing, and analytics.
- **Growth & New Business**: Drive organic growth within existing accounts and contribute to new business development.
- **Thought Leadership**: Stay abreast of industry trends and share insights with the team and clients.
- **Operational Excellence**: Ensure efficient project delivery, on time and within budget.

**If you possess**:

- Proven P&L management, budgeting, and forecasting experience.
- Deep B2B marketing and CX expertise.
- Direct marketing campaign development and execution experience.
- Demonstrated ability to lead and manage CX initiatives.
- 8+ years in a client-facing role within a marketing/CX agency (B2B focus).
- Expertise in CX principles and methodologies across various channels (Direct Marketing, CRM, UX, UI, SEO, Content Marketing, Analytics).
- Experience with marketing automation platforms (e.g., Marketo, Eloqua, Pardot).
- Strong analytical skills and data-driven decision-making.
- Excellent communication, presentation, and interpersonal skills.
- Project management and prioritization skills.
- Bachelor's degree in Marketing, Business, or related field; MBA preferred.

**Then we invite you to join us on this exciting journey.** Become a part of a team that's shaping the future of customer experience and making a real difference in the world.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.