Trainer, Learning

22 hours ago

Cape Town, South Africa TTEC Full time

Trainer, Learning & Development

**Trainer**

TTEC is seeking a seasoned Trainer to join our Customer Management Services team

Every day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. The Learning and Development team prepares our associates for those interactions & coaches them to reach for amazing

**What you'll be doing**:
Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. L&LD Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards.

**What you'll bring to us**:

- Achieve 100% of training completion goals.
- Learn key business objectives, timeframes, and requirements associated with each training goal and class.
- Understand and Improve the key success metrics associated with training goals.
- Deliver excellent customer service and communication.
- Escalate training issues as appropriate

**What skills you'll need**:

- Background in training and/or adult learning
- Strong understanding of TTEC 's business, core values, and goals
- High customer service orientation
- Great interpersonal skills in dealing with a diverse population
- Strong coaching shills
- Strong attention to detail and desire to follow procedures
- Call center experience

**Who We Are**:
Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 30 years of best practices to build customer value. Simply put, our Care team has a legacy of success. The Senior Project Manager is a key part of this team, and will impact our global operation as part of a world class team of professionals.

**What We Offer**:
**Lead Everyday **w** **Do the Right Thing **w** **Reach for Amazing **w** **Seek First to Understand **w** **Act as One **w** **Live life Passionately**

**Notice to external Recruiters and Recruitment Agencies**: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.

**Primary Location**: : ZA-Western Cape-Cape Town

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