Knowledge Manager

**Role Purpose** *** To develop the local Knowledge strategy in line with and in support of the Firm’s global strategy; work with the country Knowledge Partner, local Knowledge team members, and practicing lawyers to implement the Knowledge strategy; act as the primary point of contact for Knowledge support requests and inquiries. **Main Responsibilities** - Work with the Director of Knowledge, Markets & Research to devise a local Knowledge strategy for the jurisdiction that is fully aligned with the Firm's global strategy; design policies, procedures, and standards to ensure quality parameters are met - In consultation with the country's Knowledge Partner, drive the implementation of the Knowledge strategy and development of the Knowledge culture in the jurisdiction; appoint Knowledge Champions and recruit practicing lawyers to support where necessary - Build strong relationships with the clients and local Knowledge community; act as a single point of contact for any queries or issues, and ensure satisfactory resolution on time; provide all client-facing teams with Knowledge and technical support, within the scope of his/her legal expertise and in line with agreed prioritization - Manage and take accountability for the development and collection of Knowledge content across all practice and industry groups; ensure that matter reviews are conducted at the end of significant projects to capture potential knowhow; work with Specialist Functions to ensure all material is stored in appropriate Knowledge systems - Ensure that an excellent set of core precedents - automated where possible - is in place across all practice groups to meet lawyer needs; identify resources to draft them where necessary - Identify industry, practice group, and client-specific hot topics for internal and external current awareness and thought leadership; write or commission content in consultation with the Specialist Functions - Ensure that all Knowledge resources are made available to all lawyers in the jurisdiction and provide training and guidance as appropriate; regularly review usage statistics and gather feedback to ensure that lawyers' needs are being met - Take ownership within the jurisdiction of all Knowledge Systems and drive awareness and adoption; create and maintain appropriate intranet pages to make key resources readily available to users - Ascertain local legal training needs; plan and execute training programs accordingly, in consultation with the Specialist Legal Training Function; co-ordinate the delivery of client training where required - Ensure timely fulfilment of all information and research requests and proper workflow management, including effective management of appropriate work priorities and effective communications with clients - In consultation with the Information Product Management Specialist Function, manage the relationships with local vendors to ensure the information needs of the Firm are met - Monitor developments in knowledge systems and content trends, identify areas for improvement, and work with key stakeholders to implement these **Travel requirements** *** Limited travel expected **About The Team** *** **Function** - The Knowledge function is a Firm-wide team of nearly 300 professionals, including Knowledge Lawyers, Information & Research professionals, and a variety of other functional specialists. The Knowledge function helps the Firm deliver better legal solutions by producing and providing easy access to high-quality, relevant legal information for both lawyers and clients. The focus is on the following areas: - Content: creating, collecting, and providing access to market-leading precedents, sample documents, practice notes, training materials, and other knowhow for our lawyers and clients, reviewing and updating regularly, to ensure that the content is current and market-leading - Systems: working with the Technology function to design, develop, and build user-friendly and flexible platforms to store knowhow and deliver it intuitively to lawyers and clients, adopting common systems across all offices and practice/industry groups - Culture: striving to establish Knowledge as a core part of every lawyer role, engaging actively with all lawyers in the Firm and encouraging them to share their knowhow and expertise with colleagues as openly as possible; embracing a "one team" culture within the Firm's Knowledge community ensuring that all team members create and develop high quality local content while being aligned with our global strategy and approach This role will report to the Director of Knowledge, Markets & Research The key relationships of this role are with the following: - Country Knowledge Partner - Local Practice Group & Industry Group Leadership - Practice Group & Industry Group Knowledge Lawyers - Specialist Knowledge Functions - Information & Research team *** **Technical skills, qualifications, and experience** - Relevant undergraduate degree, law degree preferred -