Market Conduct Analyst

**Introduction**

This role is responsible for the end-to-end ownership and resolution of all Market Conduct and FSCA regulatory requirements across multiple engagement channels. This role will also ensure point of contact resolution is delivered as far as possible, whilst ensuring that out of scope interactions are fully facilitated and managed through to resolution.

An essential function of this role is to deliver finalization and ongoing regulatory reviews in respect of the Market Conduct framework as defined by both regulatory bodies and legislation. The role will also encompass the identification of gaps within a cell captive environment and will work closely with each responsible cell captive to resolve them. The role aims to build trusted relationships with our clients/intermediaries through providing service assistance of the highest quality, at all times.

The incumbent is individually accountable for achieving results through own efforts.

**Role Purpose**

This role is responsible for the end-to-end ownership and resolution of all Market Conduct and FSCA regulatory requirements across multiple engagement channels. This role will also ensure point of contact resolution is delivered as far as possible, whilst ensuring that out of scope interactions are fully facilitated and managed through to resolution.

An essential function of this role is to deliver finalization and ongoing regulatory reviews in respect of the Market Conduct framework as defined by both regulatory bodies and legislation. The role will also encompass the identification of gaps within a cell captive environment and will work closely with each responsible cell captive to resolve them. The role aims to build trusted relationships with our clients/intermediaries through providing service assistance of the highest quality, at all times.

The incumbent is individually accountable for achieving results through own efforts.

**Requirements**:
**Minimum Qualification**
- Matric /Grade 12
- Relevant Insurance tertiary qualification
- Relevant Insurance Experience

**Minimum Experience**
- Minimum 3- 5 yrs Eexperience in insurance
- Skills in Excel (Intermediate)
- Sound Insurance knowledge (Personal Lines & Commercial)
- Knowledge of Industry practices and procedures
- Working knowledge of relevant legislation and impact on the insurance environment
- Understanding of Cell Captive Insurance Concept
- Understanding and sound knowledge of compliance and financial regulatory practices applicable to the Industry

**Duties & Responsibilities**

**Nature of Work**
- Under limited supervision, plans, coordinates and performs advanced level professional work in the market analysis of the business practices and policies relating to enforcement of market conduct to ensure compliance with applicable insurance laws and regulations.
- Accesses and analyses data on market conduct, advertising practices, claims practices, operational processes, underwriting procedures and patterns of consumer complaints relating to Cell Captives on both the short term and life license; tests for level of compliance with statutes and regulations.
- Conducts Market Conduct due diligence reviews on Cell Captives in respect of the implementation of the relevant legislation as published from time to time (and any amendments where applicable) for use in on-site market conduct evaluation.
- Supervises the determination of validity of compliance and adherence to legislation. Develops and recommends formal procedures to bridge any gaps identified. Performs related work as required.

**Client Service Delivery**
- Uses knowledge of our products to secure end-to-end finalization of all customer interactions.
- Facilitates problem solution across organizational boundaries.
- Responsible for managing reputation risk associated with enforcement of legislation.
- Responsible for managing finalization of reports.
- Responsible for ensuring that service delivery to clients/intermediaries is consistent with best practice.

**Personal Effectiveness**
- Accountable for service delivery through own efforts.
- Individually accountable for managing own time, tasks and output quality.
- Makes increased contributions by broadening individual skills.
- Collaborates effectively with others to achieve personal results.
- Accepts and lives the company values.

**Relationship Building**
- Owning the relationship with selected intermediaries.
- Developing and maintaining effective working relationships with external and internal clients.
- Personal interaction when liaising with Clients/ Intermediaries.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career