Its Administrator

1 week ago

Umhlanga, South Africa Richfield Graduate Institute of Technology Full time

Richfield is looking for a well-organized, energetic, and dynamic ITS Administration to actively manage and maintaining the organization's integrated tertiary system, ensuring its smooth operation, and providing technical support to end-users. The ITS Administrator will also be responsible for monitoring system performance, security, and ensuring that the system meets the needs of the organization's staff and clients.

**The role includes but not limited to**:

- Manage and maintain the organization's integrated tertiary system, including hardware, software, and networking infrastructure.
- Liaise with other departments to ensure that the system is meeting the needs of the organization
- Train end-users on how to use the system and provide ongoing support.
- Keep up-to-date with the latest technology and trends in the field to ensure that the system is meeting the organization's needs.
- Work with other IT staff and vendors to ensure that the system is secure, and that data is backed up regularly.
- Provide technical support to end-users, troubleshooting issues, and resolving problems promptly.
- Ensure that the system is running at optimal performance and is available to users.
- Create ITS Account and Support
- Managing the ticket system
- Troubleshoots and resolves IT issues via phone, web, and in-person channels
- Control and monitoring IT Assets
- Placing Orders
- Managing Purchase Orders on ITS
- Tracking all procurement compiling payments packs
- Filling paperwork for procurement and asset allocation
- Managing Stock and Asset record keeping
- Installation and Support of Network & Local Printers
- Support of software products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint, and the ITS System
- Supporting the MS Teams facility
- Provide new employees with ITS training and any other system related queries.
- Provide ITS support to existing staff member.

**Knowledge/Skills**
- Must possess a solid understanding of PC hardware/peripheral devices, Active Roles and Active Directory, standard operating systems (such as Windows and Microsoft Office Applications)
- Ability to be flexible and willingness to work in a fast-paced environment
- Ability to prioritise and manage time effectively
- Knowledge of integrated tertiary systems and related technologies
- Experience in systems administration, networking, and security
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Attention to detail and ability to multitask
- Ability to work under pressure and meet deadlines

**Experience**:

- At least 2-3 years of experience in a similar role

**Qualification**:

- Bachelor's degree in computer science, information technology or a related field

**Job Type**: Permanent

Ability to commute/relocate:

- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Administrative office procedures, practices and equipment: 1 year (preferred)

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