Sales Administrator

Star Merchant has an exciting opportunity available for a Sales Administrator to be based in Umhlanga, Durban. The successful incumbent will be responsible for ensuring day to day stock requests are following the correct order entry system and orders are approved. Ensure buying department is made aware of all special purchases. Ensuring that all general stock queries are sorted out timeously according to the department procedures. Ensuring that all general stock picking slips are generated on time according to the department procedures, which need to be adhered to at all times. Ensure any back orders or delays in stock ordered are communicated to the customers clearly and timeously. As communication is the key factor in the department. Communicate accurate estimated delivery dates to the customer taking into buying lead time and logistics/transport time. Be aware of what is in the second-hand warehouse. Ensure achievement of company’s strategic objectives, goal plans and targets. Comply with all policies and procedures and strict adherence to internal controls. Focus on general customers. Ensure daily, weekly and monthly reporting is done accurately and timeously and contains appropriate content to enable effective decision making.

**Minimum Requirements**:

- Telephone etiquette
- Computer literate (MS Word, MS Outlook & MS Excel)
- Pastel knowledge
- MS Outlook, Excel & Word

**Responsibilities**:
**Financial Metrics/Operational Duties**
- Ensuring that all general stock picking slips for allocated regions are generated on time according to the department procedures, which need to be adhered to at all times.
- Check with the warehouse by C.O.B each day to see if goods have been dispatched to ensure all customers’ deadlines have been met.
- Ensure items outstanding to customers are dispatched timeously.
- Assist customer with queries on pricing and stock availability.
- Ensure any back orders or delays in stock ordered are communicated to the customers clearly and timeously. As communication is the key factor in the department.
- Ensure all items on Back order are invoiced once stock has been received.
- Communicate accurate estimated delivery dates to the customer taking into buying lead time and logistics/transport time.
- Ensure correct customer are being charged and all relative information is supplied to the warehouse.
- Verifying of fellow Sales Administrators picking slip ensuring all items are dispatched as per the customers specification or requirement
- Communicate with the buying department on all back order and special request.
- At times assist the Warehouse team with picking and packing of special requests also including dispatching of goods.
- Ensure customer queries are sorted timeously and that communication is always top priority.
- Provide support to the sales team. Communication is key.
- National Distributions: Co-ordinate the creation of orders and liaise with internal departments to ensure timeous distribution.
- Compiling reports as requested.
- Maintain accurate records of customer interactions.
- Assist with any other tasks as directed by management from time to time.

**People**
- Performance must be tracked by yourself, and the onus is placed on you to set-up performance review meetings with the Operations Manager.

**Compliance, risk and quality**
- 100% compliance with company policies and procedures.
- 100% compliance with health and safety regulations.
- 100% Compliance with relevant laws and regulations.
- Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
- Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models - of which is substantiated by facts with no numbers in the formulas.
- Ensure the above (final version) and other documents are chronologically saved/backed up.
- Declare all gifts.
- Do not accept kickbacks. Instances to be reported immediately.
- Declare all conflicts of interest upfront.

**Growth and new markets/products**
- Assist with projects as directed from time to time.
- Adhere to measures are put in place and steps are taken to achieve the short term, medium term and long-term goals of the company.

**Skills**:

- Good communication and interpersonal skills
- Strong planning and organizational skills
- Strong attention to detail
- High level of integrity, trustworthiness and reliability

Please note that only team members who meet the stipulated minimum requirements will be considered.