Customer Care Assistant: Customer Care

2 weeks ago

Cape Town, South Africa Western Cape Government Full time

**Job Purpose**:
The Department of Social Development, Western Cape Government has an opportunity for a competent individual to provide customer care support. The successful incumbent must be willing to work under pressure and meet deadlines, have a positive attitude and be responsible. This post is based in Cape Town, CBD.

**Minimum Requirements**:
Senior Certificate (Grade 12 or equivalent qualification); A minimum of 6 months customer care experience.

**Recommendation**:
Customer care experience.

**Key Performance Areas**: Perform front desk services by receiving and referring clients; Provide dispatch call service; Ensure register is signed and accurately completed; Facilitate all complaints and escalate accordingly; Compile a monthly local office report regarding enquiries or complaints as well as walk-in statistics; Provide information to clients regarding available services; Assist clients on how to access services from the department; Render general administrative support services and maintain a record system.
**Competencies**: A good understanding of the following: Customer care; Customer care surveys; Social welfare services; Internal and external marketing and communication processes; Functions, programs and projects of the Department of Social Development; Information in the Department of Social Development domain; Communication (written and verbal) skills; Proven computer literacy in MS Office packages; Sound organising and planning skills; Conflict resolution skills; Ability to work under pressure and meet deadlines; Negotiation skills.
**Remuneration**:
R 202 233 per annum (Salary level 5)

Note on remuneration: Employees' service benefits or obligations (13th cheque, medical assistance, housing assistance, pension-fund contributions, etc) are funded or co-funded in terms of the applicable prescripts or collective agreements

**Notes**:
**Attachments (if applicable)**:

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