Sales Agent: Miwaylife

Who are we?

MWL, is dedicated to supporting, growing and empowering clients with affordable, easy, and suitable insurance solutions, primarily through telephonic intermediary channels. We have approximately 120 tied agents, all dedicated to meeting the financial needs of our clients.
**Miwaylife’s vision**: is to establish a world-class direct financial service business that seeks to:

- offer its customers excellent service, superior value products, and fair treatment always;
- be the employer of choice; and
- be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.

MiWayLife’s company culture embodies “Life Insurance reimagined” with a value-based focus on Professionalism, Freedom, Attitude, Energy and Accountability. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and turn the industry on its head. What will you do?
- Sell life insurance telephonically
- Achieve sales targets
- Adhere to Quality and Compliance processes to minimize business risk
- Maintain optimal operational efficiencies based on productivity measures
- Adapt and change to fit in with changing business operational requirements
- Sales objection handling
- Build and maintain good client relationships
- Keep abreast of developments and trends in the Industry - self learning
- Ensure commitment to the FAIS Fit & Proper qualification requirements

What will make you successful in this role?

**Qualification & experience**:
Grade 12 qualification
At least 2 years’ experience within a Sales Outbound Call Centre (with targets attached to the sales)
Financial services experience (advantageous)
RE Exam - advantageous
30 FAIS Credits - Advantageous

**Knowledge and skills**:
Good understanding of Financial Services Industry related legislation and regulation
Understanding of sales processes and servicing industry
Outbound Sales experience is required
Fluency in English and one other South African official language
A clear criminal and credit record
Commitment to the FAIS Act and meeting Fit & Proper qualification requirements
Willingness to work overtime in order to achieve targets.
Being fully computer literate.

**Personal qualities**:
Interpersonal
Planning and organizing
Building and maintaining relationships
Treating Customers Fairly
Initiative
Results Driven/Achievement orientated
Continuous learning
Tenacity
Objection handling skills
Team orientated
Ability to receive and implement feedback
Qualification and Experience Grade 12 with 3 to 4 years related experience. Knowledge and Skills Undertake Outbound Tele-Sales Service inbound client queries, requests Administration and processing Quality, compliance and accreditation Personal Attributes Communicates effectively - Contributing independently Situational adaptability - Contributing independently Action orientated - Contributing independently Persuades - Contributing independently Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time

**Turnaround times**:
The time taken to complete this process depends on how far you progress and the availability of managers.
Our commitment to transformation

MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.