Team Manager

MWL is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic and digital intermediary channels. We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.

MiWayLife’s vision is to establish a world-class direct financial service business that seeks to:
⦁ offer its clients excellent service, superior value products, and fair treatment always;
⦁ be an employer of choice; and
⦁ play a meaningful role in the transformation of the Financial Services industry.

MiWayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.
What will you do?

This role takes responsibility for the daily management of a team of Sales Agents in the Contact Centre. It is a first line management role that controls, manages and motivates the team of sales agents including the monitoring and attainment of sales targets, staff productivity, quality and compliance adherence, staff development, training and coaching and general staff performance management and administration. What will make you successful in this role?

⦁ Agreed set goals with team members covering performance, quality and development areas and coach and develop to attain high performance.
⦁ Vesting and training of new Sales Agents in the contact centre
⦁ Manage incentive budgets
⦁ Focus on career and skills development of team members
⦁ Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters
⦁ Drive the achievement of project and campaign targets.

**Qualification & experience**:
⦁ Grade 12
⦁ 2 years Team Management experience in a direct/telemarketing/sales environment (Outbound)
⦁ 3- 5 years Financial Services experience (sales oriented)

**Knowledge and skills**:
**IT**:
**⦁ MS**: office (excel, word, pp)
⦁ Mintinga or callcentre related sales platform
⦁ Voice recording/monitoring software

**Business/Management**:
⦁ General financial services industry knowledge
⦁ Life insurance product knowledge and rules
⦁ Direct marketing (contact centre) practices and processes
⦁ Code of conduct for MiWaylife
⦁ It systems relevant regulatory legislation and compliance knowledge (fais accredited)
⦁ HR and ER practices and regulations

**Personal attributes**:
⦁ Natural coach and motivator of staff (people skills)
⦁ Ability to manage a team
⦁ Planning and co-ordination skills
⦁ Selling skills
⦁ Excellent communication skills
⦁ Customer service
⦁ Ability to achieve targets (determined and goal orientated)
⦁ Stress resilience
⦁ Relationship building skills Qualification and Experience Diploma with 2 to 3 years experience or Grade 12 with 4 to 5 years related experience. Knowledge and Skills Drive leads and service targets Coaching, quality and compliance Reporting and communication Management of employees Personal Attributes Decision quality - Contributing independently Interpersonal savvy - Contributing independently Plans and aligns - Contributing independently Directs work - Contributing independently Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time

Turnaround times

The time taken to complete this process depends on how far you progress and the availability of managers.
Our commitment to transformation

MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.