Front Desk Receptionist and Salon Manager

2 weeks ago

Somerset West, South Africa Voilà Full time

**Front Desk Management**: Oversee and manage all aspects of the front desk, including scheduling, appointment booking, client check-in/out, and handling walk-in clients.
- **Customer Service**: Provide a welcoming and professional experience for clients, addressing their inquiries and concerns promptly.
- **Scheduling and Appointment Management: Utilize salon software to schedule appointments, manage the booking system,**:

- **Financial Transactions: Process payments, manage the cash register, and maintain accurate records of client transactions.**
- **Staff Management: Train and supervise front desk staff, ensuring they adhere to salon procedures and provide excellent customer service.**:

- **Retail Support: Assist with retail sales, upselling products and services to clients, and maintaining inventory records.**:

- **Communication: Answer phone calls, respond to client inquiries, and handle social media inquiries.**:

- **Maintain a Welcoming Environment: Keep the front desk and reception area clean, organized, and inviting for clients.**:

- **Report Generation: Compile reports for management, including inventory, sales, payroll, and salon occupancy.**:

- **Problem Solving: Address client concerns and feedback promptly, ensuring a high level of customer satisfaction.**:

- **Compliance: Ensure compliance with health and safety regulations, maintaining a clean and safe work environment.**

Skills and Qualifications:

- Strong customer service skills and a friendly demeanor.
- Experience in managing front desk operations and scheduling.
- Knowledge of salon booking software and computer skills.
- Strong organizational and time management skills.
- Ability to handle financial transactions and maintain accurate records.
- Leadership and supervisory skills.
- Ability to communicate effectively with clients and staff.
- Manage the staff
- uphold a high quality of salon hygiene and cleanliness

Pay: R4 500,00 - R6 500,00 per month

Work Location: In person

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