Sales Manager: Pre-owned

To plan, manage and monitor the implementation of new and/or pre-owned vehicle sales activities and processes in order to enhance service delivery and maximise profits. Build, manage and develop a team of energetic, disciplined and service-orientated sales executives focused on delivering an exceptional customer experience that translates into high closing rates, strong retained margins and a strong individual and collective accountability to achieve goals in line with OEM standards

**Position Overview**:
**Specific Role Responsibilities**:
**GENERIC JOB OUTPUTS**
**PROCESS**
- Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
- Assist with trade-in's and evaluations if and where applicable.
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed to increase sales.
- Contribute to the development of the appropriate strategy and set targets within area of accountability.
- Define standard operating procedures (SOPs).
- Direct and control the management of legal and litigation processes.
- Ensure that sales executives achieve minimum sales activity standards as measured by sales activity management system.
- Ensure vehicle stock is managed in accordance with company /M/ Importer policies.
- Establish and sustain business and M/Importer relationships.
- Implement and manage end-to-end processes.
- Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved.
- Manage all operational risk and risk mitigation initiatives.
- Manage operational risk and risk mitigation initiatives.
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner.
- Manage the maintenance of content on digital and social media platforms in accordance with
M/Importer and organisational standards.
- Monitor and report on progress against operational plans and adjust where required.
- Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.
- Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.

**FINANCE**
- Ensure gross profit targets are met or exceeded and take corrective action where applicable.
- Ensure that the assets, resources and equipment are managed in a manner that enhances cost effective utilisation.
- Manage financial activities in line with approved policies and procedures.
- Manage, monitor and report on budget variances and provide solutions.

**CLIENT**
- Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery.
- Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
- Achieve and exceed M/Importer target in alignment with Customer Service Index.
- Build sustainable relationships with customers that contribute to a culture of customer service excellence.
- Manage CRM processes and procedures.
- Plan, manage and monitor processes to ensure customer service excellence.
- Provide advice and support to customer with regard to their requirements in order to achieve and maintain set customer service excellence standards, aligned to M standards.

**PEOPLE**
- Create an engaging, enabling and productive work climate aligned to the employee value proposition.
- Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
- Manage teams within the context of defined processes, set required performance parameters and act as coach and mentor where required.
- Monitor and positively influence and manage change, and offer operational support where required.
- Own and live up to company values.

**Qualifications and Experience**:
**Minimum Qualification**

Matric and any relevant tertiary qualification.

**Minimum Experience**

3-5 years experience in a similar environment, of which atleast 1-3 years supervisory/ team lead experience

**Skills and Personal Attributes**:
**Minimum Requirements**
- Industry legislative compliance/ knowledge.
- Valid driver's licens