Specialist: Mis

**When it comes to putting people first, we're number 1.**

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

**Role Purpose/Business Unit**:

- The H Band Specialist: MIS role is based within Commercial Operations.
- An exciting position awaits an incumbent who is structured; detail oriented and keen to add value to a dynamic team. In this important role, you will support the business through MIS & data analysis & will be responsible for providing quality reports and data to make sound decisions.

**Your responsibilities will include**:

- Determining and producing business intelligence solutions based on data extractions performed
- Searching for innovative ways to reduce manual work and add value by giving insight into the information produced
- To create data extraction processes and infrastructure from disparate data sources, employing ETL (Extract, Transform, Load) best practices
- To design, develop, generate and distribute automated reports based on user requirements in an accurate and timely manner
- To extract, manipulate and provide data/stats/information to enable strong analytics and reporting periodically and on an ad hoc basis as required by business to support management teams
- To analyse, present & explain the data content to stake-holders/management
- To drive automation and use of Qlik Sense tools within the business
- To verify the completeness, accuracy, validity & timeliness of the data being reported on
Periodic and iterative testing that data is updated, accessible, and valid.
- To do user acceptance testing and post-implementation testing for all new or enhanced, automated reports
- To get feedback from users on the value add/usage of the reports
- To analyse, evaluate & reformat wide ranges of information
- To assist with continuous departmental process improvement(s) and/or ad hoc requests
- Provide recommendations to update current MIS to improve reporting efficiency and consistency.
- Understand customer problems and provide appropriate technical solutions.
- Provide customer support and assistance in issue troubleshooting and resolution
- Participate in cross-functional meetings to resolve recurring customer issues
- Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
- To work closely with key stakeholders in commercial and analytics to enhance existing datapoints and provide insights into new data points
- Develops MIS documentation to allow for smooth operations and easy system maintenance.
- Develop, communicate and disseminate MIS capability for customer management and other contact centers within Vodacom and partners we work with.
- Ensuring the integrity of the stored business information by implementing security measures to be adhered to by all users within the customer care organization
- Matric / Grade 12 Essential
- Relevant 3 year tertiary qualification i.e. B.Com (Computer Science), B Sc (ComputerScience) essential
- 3 years MS SQL Server experience essential
- 3 year SQL experience essential
- 2 year Qlik View / Qlik Sense
- Development experience essential

**OR**
- Matric / Grade 12 essential
- Relevant certificates essential
- A minimum of 5 years’ experience in working with data, data extraction and working withvarious databases is essential

**Core competencies, knowledge and experience**:

- Knowledge of Excel spreadsheet, VBA & Pivot Tables
- Knowledge of SQL script writing
- Knowledge of data extraction, manipulation, analysis & presentation
- Knowledge of Contact Centre trends and operational processes
- Facilitation skills are essential
- Analytical thinking skills
- Problem solving skills

**We make an impact by offering**:

- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications**:23 June 2025.**

The base location for this role is **Midrand, Vodacom Campus.**

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.