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Quality Analyst

3 weeks ago

Johannesburg, South Africa Webhelp Full time

**Business Support**

**Location**
- Johannesburg, South Africa**Language**
- English***

**Job Advert**:

- If you’ve been waiting for an opportunity to grow in your Webhelp career then seize this moment and let your knowledge and skillsets shine.

Success awaits a diligent, driven and highly organised can-doer to join our vibrant team in Johannesburg as a Quality Analyst working on an innovative international campaign.

A critical eye for detail is essential in this Quality Analyst role as well as analytical and problem-solving skills. We want people who understand how to prioritise, people who can meet tight deadlines and communicate efficiently.

**What you’ll be doing**
- Calibrating evaluations, produce alignment measure and insight
- Providing direct feedback to evaluators to support improvement in alignment, agree SMART action plans, understand progress to plan and measure improvements
- Driving local quality calibration plan
- Conducting site calibration to ensure consistency across the business
- Supporting calibration accreditation initiative
- Supporting academy accreditation
- Completing complaint investigation and transcript requests
- Capturing continuous improvement opportunities and close loop through effective coaching
- Producing actionable insight and recommendations

**What you’ll need**
- Matric
- Ability to work shifts (includiing night/weekend) as per the campaign requirements
- Ability to deliver feedback and effective coaching at Team Manager and Operations Manager level
- High level of attention to detail when calibrating evaluations
- Experience of the quality framework or working in a quality assured environment
- Strong facilitation and coaching skills
- Proven track record of achieving targets
- Previous or current quality experience (Advantageous)

Please note that the appointment will be made in line with the Company’s EE Plan.

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.