Quality Analyst

2 weeks ago

Johannesburg, South Africa Webhelp Full time

**Business Support**

**Location**
- Johannesburg, South Africa**Language**
- English***

**Job Advert**:

- If you’ve been waiting for an opportunity to grow in your Webhelp career then seize this moment and let your knowledge and skillsets shine.

Success awaits a diligent, driven and highly organised can-doer to join our vibrant team in Johannesburg as a Quality Analyst working on an innovative international campaign.

A critical eye for detail is essential in this Quality Analyst role as well as analytical and problem-solving skills. We want people who understand how to prioritise, people who can meet tight deadlines and communicate efficiently.

**What you’ll be doing**
- Calibrating evaluations, produce alignment measure and insight
- Providing direct feedback to evaluators to support improvement in alignment, agree SMART action plans, understand progress to plan and measure improvements
- Driving local quality calibration plan
- Conducting site calibration to ensure consistency across the business
- Supporting calibration accreditation initiative
- Supporting academy accreditation
- Completing complaint investigation and transcript requests
- Capturing continuous improvement opportunities and close loop through effective coaching
- Producing actionable insight and recommendations

**What you’ll need**
- Matric
- Ability to work shifts (includiing night/weekend) as per the campaign requirements
- Ability to deliver feedback and effective coaching at Team Manager and Operations Manager level
- High level of attention to detail when calibrating evaluations
- Experience of the quality framework or working in a quality assured environment
- Strong facilitation and coaching skills
- Proven track record of achieving targets
- Previous or current quality experience (Advantageous)

Please note that the appointment will be made in line with the Company’s EE Plan.

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.

  • Quality Analyst

    4 days ago

    Johannesburg, South Africa Novo Nordisk Full time

    Quality Analyst **Category**:Commercial Marketing**Location**:Johannesburg, Gauteng, ZA- - This position will be based in Rivonia, South Africa, under the Legal & Compliance department. You will directly report to the Director of Legal & Compliance.**The Position** - As a Quality Analyst, you will be ensuring quality assurance of outsourced and License...

  • Quality Assurance Analyst

    6 days ago

    Johannesburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: **purpose**: - The Quality Assurance Analyst is responsible for implementing quality assurance in various departments in order to address gaps between business processes and the requirements of the organisations' customers. The Quality Assurance Analyst delivers, maintains and seeks to improve...

  • Quality Assurance Analyst

    1 week ago

    Johannesburg, South Africa South Point Management Service (Pty) Ltd. Full time

    **POSITION **:Quality Assurance Analyst** **Location **:Braamfontein** **Department **:Contact Centre** **Reporting to **:Quality Assurance Manager** **Mission of South Point** South Point Management’s mission is to be a **_leading _**provider of **_clean, convenient, safe_** and **_affordable student _**accommodation **_nationally_**. We provide a...

  • Quality Assurance Analyst

    1 week ago

    Johannesburg, South Africa Bayport Financial Services Full time

    The Quality Assurance Analyst is responsible for the measurement of compliance with established agent behaviour expectations. The analyst must provide measures to assist management in determining the customer’s overall experience with the contact event. They are also required to identify areas of service improvements and drive customer experience...

  • Quality Assurance Analyst

    28 minutes ago

    Johannesburg Metropolitan Area, South Africa Inkhanyeti Full time

    Our client is seeking a meticulous QA Analyst to ensure all technology and data outputs meet defined quality standards. This role is responsible for designing and executing comprehensive testing processes, identifying defects, and working with development and data teams to resolve issues. By safeguarding the accuracy, reliability, and performance of systems...

  • Jnr Quality/Assurance ANALYST

    5 days ago

    Johannesburg, South Africa Pronto Labour Team Full time

    Reference: JHB -JC-1 Jnr Quality/Assurance ANALYST (MUST currently work as an Analyst with Minimum 1-2 Year's experience in the FMCG Industry)Location: Nasrec, Jhb area (MUST stay within reasonable distance )Note: Clearly stipulate if you are willing to relocate at own cost on your Resume/CV. Duties & Responsibilities MUST currently work as an ANALYST MUST...

  • Quality Analyst

    2 weeks ago

    Johannesburg, South Africa Vodacom Full time

    About Us And Role Purpose Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a Quality Analyst to measure service delivery quality within all customer interaction touch-points against service quality standards and recommend methods of...

  • Quality Analyst

    7 hours ago

    Johannesburg, South Africa Vodafone Full time

    **About Us and Role Purpose**: Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a Quality Analyst to measure service delivery quality within all customer interaction touch-points against service quality standards and recommend methods...

  • Quality Analyst

    1 week ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Quality Analyst

    1 week ago

    Johannesburg, South Africa Vodacom Full time

    About Us and Role Purpose Infinity Services Partner Company is looking for a Quality Analyst to measure service delivery quality within all customer interaction touch‑points against service quality standards and recommend methods of improvement. Your Responsibilities Will Include Ensure adherence of agent handled customer interactions to the agreed quality...