Quality Assurance Analyst

About us, purpose, experience and qualifications **about us**: **purpose**: - The Quality Assurance Analyst is responsible for implementing quality assurance in various departments in order to address gaps between business processes and the requirements of the organisations' customers. The Quality Assurance Analyst delivers, maintains and seeks to improve...

As a Quality Assurance Specialist in Customer Service, you will play a critical role in ensuring our commitment to excellence in service delivery. Your knowledge will be essential in maintaining consistent service standards, enhancing agent performance, integrating valuable customer feedback, and ultimately elevating customer satisfaction and loyalty. This...

**POSITION **:Quality Assurance Analyst** **Location **:Braamfontein** **Department **:Contact Centre** **Reporting to **:Quality Assurance Manager** **Mission of South Point** South Point Management’s mission is to be a **_leading _**provider of **_clean, convenient, safe_** and **_affordable student _**accommodation **_nationally_**. We provide a...

The Quality Assurance Analyst is responsible for the measurement of compliance with established agent behaviour expectations. The analyst must provide measures to assist management in determining the customer’s overall experience with the contact event. They are also required to identify areas of service improvements and drive customer experience...

Reference: JHB -JC-1 Jnr Quality/Assurance ANALYST (MUST currently work as an Analyst with Minimum 1-2 Year's experience in the FMCG Industry)Location: Nasrec, Jhb area (MUST stay within reasonable distance )Note: Clearly stipulate if you are willing to relocate at own cost on your Resume/CV. Duties & Responsibilities MUST currently work as an ANALYST MUST...

Role: Quality Assurance EngineerLocation: JohannesburgType: ContractMode: HybridResponsibilities:Provide Governance, Transformation initiativesDevelop End to End Test StrategyPublish Dashboard reportingTest support to Scrum QE in complex areasSkills:Full Stack AutomationSAP Core Modules, Integration Testing,Tools: TOSCA, Selenium, Playwright, LoadRunner,...

The purpose of the Quality Assurance (QA) Specialist is to enhance the overall customer experience by monitoring and assessing a variety of customer interactions—across voice calls, emails, face-to-face engagements, and other channels. Through detailed analysis and storytelling via structured reporting, the QA Specialist provides insights into the...

Reference: JHB -JC-1 Jnr Quality Assurance Analyst (MUST currently work as an Analyst with a minimum of 1-2 years' experience in the FMCG Industry)Location: Nasrec, Jhb area (MUST stay within reasonable distance)*** Clearly stipulate if you are willing to relocate at own cost on your Resume/CV Duties & Responsibilities MUST currently work as an Analyst MUST...

We are looking for South Africa's strongest academic planning and quality assurance leaderIf you have spent years shaping the academic backbone of a public higher education institution, then this will speak your language.I am looking for a seasoned academic professional who has lived and breathed institutional and programme accreditation, academic planning,...

Company DescriptionWe suggest you enter details here.Role DescriptionThis is a contract, hybrid role for a QA Analyst located in the Johannesburg Metropolitan Area with some work-from-home flexibility. The QA Analyst will be responsible for daily tasks such as creating and executing test cases, performing manual testing, and ensuring quality assurance and...