Operations Administrator
7 days ago
**ROLE PURPOSE**
To provide administrative quality management to technical staff in accordance to contractual deliverables.
**MAIN OUTPUTS**
- Checking and verifying correctness of requests if they meet the standards as per contractual deliverables/standards.
- Accurate uploading of Proof of delivery on SAP.
- Conduct effective tracking of all PODs with the Regions.
- Accurately follow up with regions for all outstanding and or corrective proof of delivery.
- Ensuring on time, complete and correct PODs and system statuses enabling the correct billing submitted to Client.
- Daily & weekly compiling of reports on PODs standards for all regions.
- Reduction of payment rejections from Client due to inadequate PODs.
- Reconciliation of required litres, actual litres, & delivery costs on all Diesel tickets on SAP.
- Performing QA on tickets.
- Verification of PODs.
- Manage Quality Rejections sent to regions.
- Adhering to client quality guidelines.
- Manage the Actuals vs Quote Correction Report for each region.
- Liaising with regional Commercial Specialist regarding relogs to be done.
- Manage communication channels with Portfolio Managers, Call Centre and CCC’s.
- Loading of missing information on POD’s in iCres
**QUALIFICATIONS AND SKILLS**
**_The Applicant must meet the following requirements:_**
- Matric (Senior Certificate)
- Certificate in Administration, Customer Service or technical qualification an advantage
- Valid code 8 SA driver’s license
- 1-3 years relevant experience conducting administrative duties /Technical Background
- Customer Service training and administration
- MS Word, MS Excel & MS Outlook (Intermediate skill level), SAP Knowledge
- IMS (Integrated Management System)
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