0365 Technical Lead

5 days ago

Centurion, South Africa Group Operations Full time

**Introduction**

Momentum Metropolitan Limited (MML) is a South African based financial services group listed on the South African stock exchange, the JSE. The group operates in the market through multiple client-facing brands including insurance and investment brands Metropolitan and Momentum, South Africa’s number one cell captive insurer Guardrisk and wellness & rewards program Multiply. MMI Infrastructure and Operations is responsible for all Infrastructure and operations of MMI Holdings and it’s operating divisions, spanning multiple data.

**Role Purpose**

The O365 Technical Lead will plan, organise and ensure a stable operation of the organisations IT infrastructure. This role includes developing, maintaining, documenting, supporting and optimising key functional areas within the Microsoft O365 suite across Multi Tenants.

**Requirements**:

- 8+ Years Relevant IT Experience
- Experience in dealing with teams within geographical and technical complex environment
- Microsoft Server 2012,2016,2019
- Microsoft Exchange 2010,2013,2016, 2019, DAG
- O365 Suite /Azure Administration
- All releated O365 Products (MS Teams / Yammer ect)
- ITIL v3/4
- MCSE/MCIP or Recognised Degree/Diploma
- 0365/Exchange Certifications/Azure

**Duties & Responsibilities**
- Manage and resolve incidents within SLA.
- Provide Excellent customer service
- Implement permanent solutions or workarounds that will result in a reduction of incidents.
- Identify Problems and Re-occurring themes and escalate through the appropriate forums.
- Implement changes according to the agreed change management processes.
- R&D and propose and implement Continuous Service Improvement Initiatives.
- Mentor and Training Junior staff members to ensure knowledge transfer.
- Design / Document New and Existing Solutions
- Complete Daily / weekly / monthly health checks and reporting.
- Test and monitor system performance and provide reports and statistics.
- Implement project requirements according to the defined scope.
- Implement security controls according to best practice.
- Identify and escalate risks.
- Act in accordance with company policies and procedures.
- Identify opportunities to enhance cost effectiveness and increase operational efficiency
- Manage financial and other company resources under your control with due respect.
- Positively influence and participate in change initiatives
- Behave in a manor that promotes the company values.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders

**Competencies**
- Good time management, problem solving skills and communication skills.
- Ability to make fast and logical decisions
- Teamwork and collaboration
- Verbal and written communication
- Documentation and solution scoping
- Detail-oriented
- Display initiative
- Teach Others / Teach Self

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