Administrator (Operations) Centurion

1 week ago

Centurion, South Africa Fidelity Services Group Full time

**POSITION**: Operations Administrator - Centurion

**REPORTS TO**:Operations Manager/Branch Manager

**MAIN PURPOSE OF JOB**:
As an operations administrator you are responsible for the overall management of the administrative function for the operations department in an efficient and professional way.

**QUALIFICATION & EXPERIENCE**:

- 2 years’ experience
- Matric
- Excellent Communication Skills (English and Afrikaans) advantageous

**JOB REQUIREMENTS & OTHER ATTRIBUTES**:

- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Listener experience advantageous
- Easy roster experience would be advantageous

**DUTIES**
- Coordinate meetings as required
- Taking Minute taking, agendas, typing and distribution of minutes/correspondence from the OPS department.
- Maintain the Regional Manager’s diary
- Maintain the Regional Manager’s filing system
- Coordinate and book all operational travel & accommodation
- Management of orders & CAPEX’s for the operations department
- Compiling of operational reports: Weekly & Monthly
- Management of Push to Talk device (PTT’s) -includes ordering, blacklisting, sim swops, repairs, etc
- Assisting with Tablet queries
- Crime stats
- Maintain AR headcount - includes promotions, termination, staff requisitions, etc
- Draft communication iro company-initiated client cancellations for branches
- Assist with management of excess leave
- Assisting with the management of excessive cell phone accounts
- Screen all documentation / correspondence for the Regional Manager (except personal), prioritize it and obtain required information.
- Answer and screen all call to the Regional Manager
- Delegate correspondence or telephone calls when appropriate
- Assist with management of excess leave
- Assisting with the management of excessive cell phone accounts
- Screen all documentation / correspondence for the Regional Manager (except personal), prioritize it and obtain required information.
- Answer and screen all call to the Regional Manager
- Delegate correspondence or telephone calls when appropriate
- Assist Area Managers/Training Instructors with ad hoc tasks as and when required
- Ensure the Regional Manager office has an adequate supply of stationery including branches
- Assist with any client complaints which reach the Regional Manager’s office, and ensure they are resolved within the prescribed timelines
- Ensure that the AR Department and Regional Manager office are cleaned and secured, always
- EHS representative for AR department
- Receive and investigate client complaints
- Ensure non-occurrence of same problems
- Have expert knowledge about all facets pertaining to your position
- Attend all required meetings and training sessions
- always Keep your workstation/office neat and tidy
- Not abuse company telephone for private calls

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._

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