Agent (Customer Service)

2 days ago

Bellville, South Africa Unifi Africa Full time

Unifi is a dynamic and rapidly expanding finance and technology company operating across Zambia, South Africa, Uganda, and Kenya. We provide personal lending products through online, mobile, and branch channels. With strong backing from experienced shareholders and a highly skilled board of directors, Unifi has solidified its position as a leader in entrepreneurship and lending.

We are looking for individuals who are dedicated to achieving excellence in team performance and fostering overall team wellbeing.

**Key Responsibilities**:

- Handle both inbound and outbound sales activities
- Address and resolve customer complaints efficiently
- Maintain a deep understanding of our products to provide accurate information
- Communicate with customers across various channels
- Provide excellent service to both Unifi clients and colleagues
- Uphold and embody Unifi’s core values: Unity, Dignity, Simplicity, and Trust
- Meet and exceed established performance goals
- Work with urgency and adhere to deadlines
- Exhibit strong communication skills, both verbal and written
- Adhere to company procedures, policies, and mandates

**Minimum Requirements**:

- Fluency in English
- Willingness to work in a shift environment
- A minimum of 2 years of relevant work experience
- Matric / Grade 12 / National Senior Certificate
- Strong organizational and time management skills
- Exceptional analytical, problem-solving, and negotiation abilities
- Excellent interpersonal and communication skills

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