Customer Services Agents

5 days ago

Bellville, South Africa La Granson International Full time

**Job Title**: Customer Service Agent

**Job Type**: Full-time

**Location**: Bellville, CapeTown

**Job Summary**:
We are seeking a motivated and customer-focused individual to join our team as a Customer Service Agent. In this role, you will be responsible for providing excellent customer service to our clients, handling inquiries and complaints, and ensuring sales and customer satisfaction.

**Responsibilities**:

- Respond to customer inquiries, chat in a timely and professional manner
- Identify and assess customer needs to achieve satisfaction
- Provide accurate, valid, and complete information to customers
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, transactions, comments, and complaints
- Follow communication procedures, guidelines, and policies
- Assist with product and service inquiries and provide information to customers about product features, prices, and benefits
- Collaborate with team members to achieve customer satisfaction goals
- Attend and participate in team meetings and training sessions as required

**Requirements**:

- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong problem-solving and decision-making skills
- Ability to work a flexible schedule, including evenings and weekends
- Experience in customer service or related field is a plus

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