Customer Interaction Agent: Cic X3

1 week ago

Randburg, South Africa Blue Label Telecoms Full time

**About Company**

At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that is able to be digitised. Our Blu-approved brand is the face of our service offering and is underpinned by a world-class technology platform for both online and offline commerce. With a point-of-sale network of approximately 150 000 devices we provide a distribution footprint across all income groups, 85% of our income comes from merchants in the informal sector.

**Job Purpose**

The Customer Service Representative is responsible for the provision of an omnichannel service to customers or potential customers and other stakeholders to respond to their queries and requests, provide information and documentation, handle complaints and troubleshoot problems.

**Responsibilities**

**Customer Service**
- Reduce the number of complaints relating to customer service
- Display a passion for customer service, customer satisfaction and commitment to meeting and exceeding customer expectations
- Treat customers with professionalism at all times
- Display a strong service orientation in dealing with other staff members and customers

**Customer Support**
- Ensure all calls are dealt with using the professional Blue Label guidelines
- Obtain/confirm rm callers' name at the beginning of the call
- Answer all customer calls professionally
- Ensure all customers receive a reference number
- Ensure Customer information is validated or updated on the CRM
- Ensure all data input into logging tickets is 100% accurate
- Research required information using available resources to answer customer queries
- Provide first level support, assistance, information and resolution
- Ensure information/solutions to customers are resolved in order to close tickets
- Transfer ticket to the correct person/team if escalation is required
- Provide second-level support when required
- Provide all necessary information to back-office teams to facilitate quick resolution of queries

**Service Levels, Performance and Training**
- Manage service level performance against defined targets set with Team Leader
- Meet or exceed quality expectations
- Attend meetings as required
- Actively seek and accept constructive feedback
- Ensure training is completed and understood on all Blue Label systems and products
- Take responsibility for keeping up to date on all changes in Blue label systems, processes and products
- Adhere to all the company’s policies and procedures

**Operational Compliance**
- Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to internal codes of conduct

**Behavioural Competencies**
- Customer Focus
- Communicates Effectively
- Ensures Accountability
- Collaborates

**SKills**
- Verbal
- Communication
- Customer Service Delivery
- Compliance Management
- Computer Skills

**Education**
- Matric

**Experience**
- At least 1-2 years experience in a call centre environment
- Demonstrated experience in managing and resolving queries in a call centre
- Proven experience in superior time management

  • Cic Manager: Customer Accounts

    1 day ago

    Randburg, South Africa Blue Label Telecoms Full time

    **Job Purpose** We are seeking a proactive and analytical CIC Manager: Customer Accounts to support financial decision-making through accurate reporting, customer account management, financial control, and process improvement. The role involves managing credit processes, account queries, and ensuring customer satisfaction through efficient service...

  • Sales and Customer Service Agent

    5 days ago

    Randburg, South Africa Afrizan People Intelligence (PTY) LTD Full time

    **Exciting Opportunity as a Customer Service Agent** Are you ready to join a dynamic team and provide exceptional customer service to our valued customers? We are seeking passionate individuals to become Customer Service Agents and be part of our vision. As a Customer Service Agent, you will play a crucial role in delivering outstanding service to both...

  • Field Sales Agent

    2 weeks ago

    Randburg, South Africa TNA Solutions Full time

    We are a vehicle product fitment center, specializing in various vehicle products such as trackers, insurance, fragrances & car care kits. We are currently looking for experienced field sales agents, who will be responsible for the sales and canvassing of these products with face to face interaction with our customer base. We promote our goods & services...

  • Customer Service Agent

    3 days ago

    Randburg, South Africa iSON Xperiences Full time

    **Job Title**:Investor Line Agent**                               Â** **Melrose Arch/Randburg** **                 Fixed term contract            ;                  Â**  **Job Purpose**: **Job...

  • Customer Service Agent

    1 day ago

    Randburg, South Africa Afrizan People Intelligence Full time

    Are you a recent graduate and are looking to gain career enhancing experience with one of the biggest Multimedia Companies? Then this opportunity might be for you. We are currently recruiting for our client in the Multimedia space for a Customer Service - Call Centre Agent for a 6-month contract. - Recently completed a tertiary qualification - Fully...

  • Quality Verification Agent

    1 week ago

    Randburg, South Africa Tracker Connect Full time

    Position Summary Industry: IT & Internet Job category: IT and Telecommunications Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction The Quality Verification Agent is responsible for validating and auditing call centre agent interactions—particularly customer retention calls (“retains”)—to ensure...

  • Quality Verification Agent

    1 week ago

    Randburg, South Africa Tracker South Africa Full time

    The Quality Verification Agent is responsible for validating and auditing call centre agent interactions — particularly customer retention calls ("retains") — to ensure adherence to compliance standards, internal policies, and customer experience benchmarks. The role ensures that all customer engagements meet regulatory, contractual, and service...

  • Outbound Sales

    1 week ago

    Randburg, South Africa iSON Xperiences Full time

    **Outbound sales (Verification Agent)** Â Â- The purpose of the Verification agent is to verify all the sales cover policies to the clients made by sales agent. Make sure all the policies are captured and submitted Â- We are looking for energetic verification agents to meet all daily target in verification Â- Verification agents are responsible for...

  • Quality Verification Agent

    1 week ago

    Randburg, Gauteng, South Africa Tracker Connect Full time

    Position SummaryIndustry:IT & InternetJob category:IT and TelecommunicationsLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:YesIntroductionThe Quality Verification Agent is responsible for validating and auditing call centre agent interactions — particularly customer retention calls ("retains") — to ensure adherence to...

  • Quality Verification Agent

    1 week ago

    Randburg, Gauteng, South Africa Tracker Network Full time R250 000 - R500 000 per year

    Listing reference: track_001524Listing status: OnlineApply by: 1 December 2025Position summaryIndustry: IT & InternetJob category: IT and TelecommunicationsLocation: RandburgContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionThe Quality Verification Agent is responsible for validating and auditing call centre agent interactions —...