Cic Manager: Customer Accounts
21 hours ago
**Job Purpose**
We are seeking a proactive and analytical CIC Manager: Customer Accounts to support financial decision-making through accurate reporting, customer account management, financial control, and process improvement. The role involves managing credit processes, account queries, and ensuring customer satisfaction through efficient service delivery.
**Key Responsibilities**
**Customer & Account Management**
- Implement customer-centric processes and analyse CRM statistics.
- Handle customer queries, reconciliations, and account investigations.
- Manage product credits, invoices, statements, and credit note issuance.
**Financial Operations**
- Daily investigations of unallocated receipts and unknown deposits.
- Prepare credit limit calculations and manage temporary overdrafts.
- Ensure compliance with company credit policies.
**System & Configuration Management**
- Configure and activate devices and products on various systems.
- Manage installations, billing options, device swaps, and contracts.
**Leadership & Collaboration**
- Lead and develop a high-performing team aligned with company values.
- Foster a culture of accountability, innovation, and collaboration.
- Engage with stakeholders and promote equal opportunity principles.
**Financial Controls**
- Monitor compliance with internal controls and credit policy.
- Continuously improve processes and mitigate operational risks.
**Competencies**
- Customer Focus and Accountability
- Tech-Savvy with Strong Business Acumen
- Decision Making and Problem Solving
- Financial Analysis and Reporting
- Effective Communication and Collaboration
- Ability to Manage Complexity and Drive Innovation
- Talent Development and Situational Adaptability
**Education**
- Matric - Essential
- Bachelor of Commerce in Accounting or Finance - Ideal
**Experience**
- Minimum 3 years in a Financial Management role, with strong exposure to Customer Accounts, Financial Systems, and Team Leadership.
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