Senior Assistant Vice President

1 week ago

Cape Town, South Africa ABC Worldwide Full time

**We Urgently in need of a Senior Assistant Vice President for IT Operations**

Basic Function:

- End to end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment.
- Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.
- Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.
- Resp
- Responsible for identifying areas of improvement and implement service improvement initiatives.
- Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contract
- Manage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.

Essential Functions
- Supplier Management - Manage business relationships with external partners and participate in regular supplier reviews.
- Effectively manage all Internal ,external, client and statutory audits.
- Client Portfolio Management - End of End documentation / reporting ready & up-to-date for any business requirement.
- Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
- Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
- Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. - Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.

Primary Internal Interactions
- Business Operations
- All Technology Sub-Functions.
- EXL Internal / External Audit Teams.

Primary External Interactions
- Client Teams - especially Client Technology Teams.
- External Vendors - Primarily for Service Desk Management.

Education Requirements
- Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.

Work Experience Requirements
- Minimum 16 - 18 years in managing technology operations for a large organization in outsourcing environment.
- Willingness to work in a 24 x 7 environment.

Contact Person

James Knoll

Business WhatsApp

074 644 4500

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