Customer Service Advisor

7 days ago

Durban, South Africa Webhelp Full time

**Job Advert**
Do you have experience of working in a contact centre for an international retail campaign? Are you looking for an exciting opportunity to advance your career? We are looking for dynamic team players with a passion for people to join our Webhelp team on an exciting and dynamic campaign in Durban.

You’ll need to be a fast learner and quick thinker, a people’s person with a genuine passion and flare for communication. You'll need to have empathy and efficiency when dealing with our customers. You’ll need to be quick thinking and able to multitask.

Join our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

We want problem solvers and solution finders who strive to give of their very best in everything they do and are always willing to go the extra mile to exceed customer’s expectations.

**What you’ll be doing**:

- Working towards consistently achieving and exceeding set targets
- Sharing knowledge and skills with other members of the team
- Communicating new information that is relevant to the campaign to colleagues, customers and managers
- Developing and maintaining current knowledge of the campaign
- Ensuring first contact resolution at all times
- Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
**What you’ll need**:

- Matric
- Minimum 6 months’ experience in a contact centre environment working on an international campaign
- Excellent English verbal and written communication skills
- Amazing listening, communication, interpersonal and problem solving skills resulting in first contact resolution
- MS Outlook experience
- Attention to detail
- Clear credit, criminal and disciplinary records
- Ability to work shifts
**We’re offering**:

- Base entitlement R5500
- Shift allowance for any hours worked between 18:00 and 06:00
- Paid time when working on Public Holidays
- Performance incentives
- Fantastic integrated benefit offering including medical aid contribution, commuter insurance, funeral cover and group life cover
- World-class health and wellbeing programme including employee assistance programme (EAP) with access to financial wellbeing sessions, stress management, will writing, trauma counselling, onsite wellness centre and much more
- Recognition awards and events

Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

Job Reference: SA01576

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