Life Retentions Advisor

1 day ago

Centurion, South Africa OUTLife Full time

Company Description

OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.

Job Description
- Our Retention advisors are responsible for handling challenging calls. It is their responsibility to retain clients and make sure these clients remain part of the Life OUTsurance
- Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTLife.

Qualifications
- Minimum Matric qualification or equivalent qualification
- FAIS accreditation is essential
- Completed FAIS RE 5 is essential

Additional Information
**Experience**:

- Extensive Client Care/Sales/Retention experience is essential

**Required Competencies & Personal Attributes**:

- Sales and/or Client service oriented
- Attention to detail/Quality oriented
- Resilience
- Deadline and results oriented/Work standards
- Initiative
- Enthusiastic and passionate about the job and the company
- Effective at planning and organisation/Work management
- Teamwork/Collaboration
- Judgment/Problem solving
- Adaptability
- Integrity
- Tolerance for stress
- Extensive sales experience is essential
- Previous call centre experience - preferably in a sales or retention environment
- Ambitious
- Highly Motivated
- Driven
- Customer service enthusiasts

**Skills**:

- Selling skills
- Interpersonal and communication skills
- Extensive sales experience is essential
- Previous call centre experience - preferably in a sales or retention environment
- Negotiations
- Keyboard skills
- Administration skills
- Influencing
- Practical learning

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

  • Retentions Advisor

    2 weeks ago

    Centurion, South Africa OUTsurance Full time

    Company Description OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for...

  • Retentions Advisor

    1 week ago

    Centurion, South Africa OUTsurance Full time

    Company Description OUTsurance has been propelling the South African insurance industry forward for the last 25 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high...

  • Retentions Advisor

    6 days ago

    Centurion, South Africa OUTsurance Full time

    Company Description OUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high...

  • Pet Client Care/ Retention Advisor

    6 days ago

    Centurion, South Africa OUTsurance Full time

    Company Description OUTsurance is a world-class profit orientated short-term & life insurer. You always get something OUT, in that we are vibrant, successful and values orientated with an awesome dynamic culture. Our success can be attributed to the OUTstanding people that work for us. **Job Description**: **Responsibilities** - Our retention advisors are...

  • Retention Advisor

    1 week ago

    Centurion, South Africa OUTsurance Full time

    **Company Description** OUTsurance has been propelling the South African insurance industry forward for the last 26 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high...

  • Senior Retentions Consultant: Non-Life Insurance

    4 days ago

    Centurion, South Africa iMasFinance Full time

    Senior Retentions Consultant: Non-Life Insurance 3 days ago Be among the first 25 applicants At iMas Insurance Brokers, we are committed to driving transformation and diversity in the workplace. In support of our transformation strategy, preference will be given to candidates from designated groups. Job Purpose To provide exceptional customer service and...

  • Senior Non-Life Insurance Retentions Specialist

    4 days ago

    Centurion, South Africa iMasFinance Full time

    A leading insurance brokerage located in Centurion is seeking a Senior Retentions Consultant to provide exceptional customer service and manage client portfolios. This role requires at least 3-4 years of experience in non-life insurance retentions. The ideal candidate will possess strong communication, customer service, and analytical skills. Join us to...

  • Life Claims and Funeral Advisor

    1 day ago

    Centurion, South Africa OUTLife Full time

    Company Description OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work...

  • Life Sales Outbound Advisor

    1 week ago

    Centurion, South Africa OUTLife Full time

    Company Description OUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high...

  • Talent Acquisition Specialist

    1 week ago

    Centurion, South Africa Momentum Life Full time

    **Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Momentum Group | South Africa Financial...