Operations Manager: Underwriting

Who are we?

MWL is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 120 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.

MiWayLife’s vision is to establish a world-class direct financial service business that seeks to:
offer its clients excellent service, superior value products, and fair treatment always;
be an employer of choice; and
be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.

MiWayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.
What will you do?

This is a middle management position that reports directly to Head: Claims and Underwriting, and serves on the MANCO. This role is accountable for providing operational management and support for the different practices and processes across both the Claims and the Underwriting teams. Key responsibilities include:
Execute against & maintain compliance to the U&C philosophy/strategy within the teams
Maintain and continually improve the operational U&C best practices and processes
Drive operational effectiveness and efficiencies across U&C functions/teams
Undertake required U&C related MIS, analysis and reporting
Manage team expenses
Stakeholder relationships
People management
What will make you successful in this role?

**Qualification & experience**:
Preferably business or commerce degree/diploma
Operations management experience
3-5 years underwriting and claims experience
Team management experience

**Knowledge and skills**:
**IT**:
MS: Office (Excel, Word, PP, Outlook)
MIS
General understanding of Policy management and workflow systems
X Mind

**Business**:
General financial services industry knowledge
Long term insurance knowledge
MWL business and operating model
MWL product knowledge
Relevant regulatory legislation and compliance knowledge
Call centre and sales processes
Policy contracts governances, clauses, cover
Claims and assessor principles, processes and governances
Underwriting rules, processes and guiding principles specific to the Direct to client channel
Client engagement processes
MIS and reporting
Quality and risk monitoring processes
Cost management
People management
Systems and process maintenance

**Personal attributes**:
Sound planning and organising orientation
Problem solver
Good communicator/confident
Client orientated
Quality orientation
Sound ethics
Analytical and detail minded
Sales and results focussed
Financial and business acumen
Able to build relationships/partnerships
Qualification and Experience Degree or Diploma with up to 5 - 7 years related experience. Knowledge and Skills Manage strategic claims process Estimate management and review Risk management Settlement management in accordance with claim policies Employee management and leadership Personal Attributes Interpersonal savvy - Contributing through others Decision quality - Contributing through others Plans and aligns - Contributing through others Optimises work processes - Contributing through others Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth. Core Competencies Cultivates innovation - Contributing through others Customer focus - Contributing through others Drives results - Contributing through others Collaborates - Contributing through others Being resilient - Contributing through others Turnaround time

Turnaround times

The time taken to complete this process depends on how far you progress and the availability of managers.
Our commitment to transformation

MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.