Operations Underwriting

Operations Underwriting – Support Manager (JG7) – (JHB/CPT) Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company that is rapidly moving into emerging markets across Africa and Asia. Our success is rooted in our passion for our clients, and everything we do is centered on the delivery of Insurance Good and Proper. About Santam Santam’s Operations division within Santam Broker Solutions currently offers an exciting opportunity for a Technical Underwriting Support Manager. This role maintains the integrity of Commercial Underwriting skills and protocols within Operations, working closely with senior commercial underwriters in the Operations Commercial Underwriting Technical team and the broader Operations channels. Location Belville or Johannesburg (JHB) Closing Date 24 November 2024 What will make you successful? The ideal candidate will be able to: Build and maintain role mandate requirements. Support line managers with development journeys aligned to role mandate requirements. Track and report on Commercial mandate gaps and progress. Track and report on Commercial skill gaps derived from BAU processes such as QA and TQA trend insights. Engage in structured engagements with development support stakeholders in Operations and the broader SBS business to build underwriting skill. Define and maintain Commercial referral processes across the available mandate spectrum in conjunction with relevant Operations channels. Review and audit underwriting decisions and processes against potential exposures in Commercial Operations due to skill or process gaps. Collaborate with stakeholders to identify skills requirements within the underwriting domain to future‑proof business underwriting needs. Qualifications and Experience Minimum of 10 years’ insurance industry experience with meaningful exposure to commercial underwriting. Santam Commercial product training (advantageous). People management experience (advantageous). Experience in developing skills or training programmes (advantageous). Knowledge and Skills Computer literate; proficient in MS Office, especially Excel, and competent in navigating AI applications like Copilot. Commercial underwriting knowledge required. Exceptional customer‑service orientation. Strong coaching and leadership skills. Excellent verbal and written communication skills. Competencies Analytical and conceptual thinking. Leading and supervising. Coaching and development. Excellent communication. Adapting and responding to change. Deciding and initiating action. Performing under pressure. Planning and organising. Delivering results and meeting customer expectations. Persuading and influencing. Build a Successful Career with Us We pride ourselves in helping employees realise their worth through growth and development opportunities across our five business clusters: Sanlam FinTech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office. Turnaround Time The shortlisting process will only commence once the application due date has been reached. The time taken to complete this process will depend on your progress and the availability of managers. The Sanlam Group is committed to achieving transformation and embracing diversity. This commitment drives us to create a diverse, inclusive, and equitable workplace. The Group's Employment Equity plan and targets will be considered as part of the selection process. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Management and Manufacturing #J-18808-Ljbffr