Parts and Warranty Manager

**BASED HUMANSDORP**:
The Parts and Warranty controller is responsible for ensuring that the Company’s parts, warranties and clients are dealt with in a professional and efficient manner. This includes sourcing new suppliers and over the counter clients as well as potential workshop clients.

**Key Performance Areas**

**Parts and Warranty Manager**
- Ensure efficient management, co-ordination and record-keeping of all parts and general service activities.
- Oversee the parts department’s daily tasks.
- Ordering parts stock and ensure sufficient correct stock levels are acquired at the correct price for the same quality item with the same specification for the department to increase it GP.
- Open and Close Job cards as per SOP requirements (Standard Operating Procedures)
- Ensure availability of parts on a weekly basis.
- Parts sales and invoicing.
- Adhere to daily and weekly checks to ensure smooth operations of parts department.
- Attend to and submit all warranty claims on time.
- Receiving and despatching of parts orders.
- Maintain accurate service and parts record keeping and reporting.
- Ensure instructions to suppliers / contractors include a full scope of requirements to prevent add-ons and unplanned expenditure after quotation approval.
- Parts stock take (spot check once a month) (full stock count twice a year)
- Liaison with walk in clients.
- Handling client complaints and working closely with the General manager to resolve complaints.
- Ensure good housekeeping standards are maintained.

**Purchasing and Finance Management**
- Ensure that all daily, weekly and monthly deadlines are adhered to.
- Always be aware of all policies and work within those boundaries.
- Maintains parts & tools inventory, supplier quotations, monitoring purchase orders and invoice approvals.
- Overseeing equipment stock and placing orders for new supplies when necessary (ordering, receipt and stock control).
- Forecasting, ordering, and price negotiation of spare parts inventory.

**Health and Safety**
- Parts sales and invoicing.
- Adhere to daily and weekly checks to ensure smooth operations of parts department.

**Fleet Management**
- Liaise with relevant department for when services can be performed, so parts can be ordered if not in stock.
- Check during and after services, to ensure that parts are correct. All parts not used to be brought back into stock or sent back to the supplier.
- Ensure that any 'action' done is recorded and placed in the correct file. This will allow you to quickly be able to look back and see the entire history of that vehicle or equipment.

**Communications and Reporting**
- Ensure a professional approach when dealing with the various Heads of Departments.
- Written and verbal communication must comply with Tractorland code of conduct and should always be executed in a professional manner.
- Ensure timeous and professional response to service queries and complaints.
- Provide timeous feedback and status update on projects managed (E.g. progress reports and maintenance logs)
- Complete job Cards, Work Orders and Attendance Reports and Documents and ensure such documents are signed and submitted to the applicable department/s.
- Ensure site hours are correctly indicated to allow for hours on site tracking.
- Review and Monitor Reports provided by staff within your department.
- Present yourself in a professional manner upholding the reputation of the Company.

**Human Resources**
- Provides training for personnel on service, parts and warranty processes.
- Performs and verifies Performance Evaluations on direct reports at least once a year.
- Addresses employee relations matter fairly and promptly.
- Must be able to work to a flexible schedule.
- Set department objectives/KPIs and review and assess ongoing performance of direct reports.
- Report on achievement of targets and identify any actions required.

**Personal Attributes**
- Presentable with excellent interpersonal and communication skills (written and verbal)
- Accuracy and attention to detail are essential.
- Ability to work independently but also be a team player.
- Methodical and systematic minded
- Able to prioritise activities and resources, ensuring that results are achieved effectively.
- Acts in accordance with conventional ethical and professional standards.
- Positive, self-motivated and confident approach.
- The ability to work under pressure and to comply with deadlines.
- Leadership capabilities - Develop and maintain strong relationships with staff members
- Honest and Reliable
- Will be required to undergo/pass workplace medical assessments based on requirements of the job (e.g. working on heights)

**Experience and Qualifications**
- 5-7 years' experience in **Parts and warranty manager** within Agriculture and or Construction industry.
- Strong knowledge of agricultural mechanisation machinery/equipment, including parts and warranty systems/processes.
- Ability to keep track of and report on activity.
- Have exper