Quality Assurer D

4 days ago

Sandton, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:
To facilitate quality delivery and ensure adherence to quality standards across various FNB segments.

**experience and qualifications**:

- Tertiary qualification.
- 3 to 4 Years related experience.
- **additional requirements**:
**responsibilities**:

- To facilitate quality delivery across the various teams.
- To monitor quality adherence and compliance to quality standards.
- To ensure implementation of identified quality methodologies and improvement initiatives.
- To deploy the quality management tools.
- To provide support and act as a feedback channel for quality issues.
- To communicate quality initiatives.
- To provide ongoing intelligence on customers and competitors using internal and external data
- sources i.e. monitor surveys etc.
- Offer input into market analysis and segmentation.
- To assist in aligning processes in the business and to ensure that this is in line with customers expectations.
- Identify possible risks in the area and come up with suitable action plans to ensure there are no loop holes in the process.

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