Executive: Quality Assurance
1 week ago
The Independent Institute of Education (The IIE) is a registered private higher education provider and a wholly owned subsidiary of ADvTECH Ltd, listed on the JSE.
The IIE’s Central Academic Team (CAT) is the custodian of academic quality, educational technology, and governance across the institution. It leads academic strategy, compliance, and operational integrity through robust governance structures.
The current CAT is in the process of being repositioned as a Centre of Excellence, a hub for academic innovation, staff capacity building, quality assurance, and governance across both the schools and tertiary divisions.
**The purpose of the job**:
The Executive: QA & Governance is responsible for overseeing the development, review, and compliance of policies and procedures within the Tertiary Division. The role is responsible for leading the strategy for governance, quality assurance, enhancement, and product development (accreditation). This role directs adherence to regulatory and statutory requirements, governs the over-arching Quality Assurance Framework, manages external institutional audits and site visits, and conducts internal quality audits. Additionally, the Executive: QA & Governance oversees self-evaluation reviews, regulatory report consolidation and analysis, accreditation, and registration. Lead digital enablement and innovation to enhance efficiency and quality.
A key aspect of this role is to mentor and build capacity within governance and quality assurance roles as these roles develop within the institutions ensuring the establishment, maintenance, and improvement of effective governance and quality assurance structures and committees. This position operates at a business governance level, driving strategic initiatives to enhance institutional performance, compliance, and quality.
**Reporting to**:
- The IIE.
**Main Outputs and Responsibilities for this Position**:
Strategic Leadership of Quality Assurance, Quality Enhancement, and Governance
- Develop and oversee the implementation of a comprehensive Quality Assurance (QA) and Governance strategy
- Lead integrated quality and governance frameworks aligned with national and international standards
- Provide strategic guidance to quality and compliance units across the institution
- Drive quality enhancement initiatives to promote academic excellence and institutional credibility
- Align the QA strategy with the vision and objectives of CAT and the broader divisional goals.
Regulatory and Statutory Compliance Oversight
- Ensure institutional compliance with statutory requirements from DHET, CHE, SAQA, and other bodies
- Oversee risk management frameworks related to academic governance and quality
- Monitor institutional adherence to regulatory frameworks and audit outcomes
- Engage with external regulatory bodies and represent the institutions in formal reviews where required
- Lead readiness processes for audits and site visits by regulatory bodies
Quality Framework and Accreditation Leadership
- Oversee the design and review of the institutional Quality Assurance Framework (QAF)
- Monitor the institutional implementation of quality management systems (QMS)
- Promote a systemic approach to self-evaluation, internal reviews, and quality audits
- Ensure responsiveness of quality systems to stakeholder feedback and national trends
Institutional Policy Development and Advisory Role
- Lead policy development and review processes for academic and quality-related policies
- Provide advisory input to academic boards and committees on governance matters
- Ensure alignment of institutional policies with national regulatory frameworks
- Oversee policy communication and awareness to relevant stakeholders
- Monitor policy implementation and compliance across faculties and sites of delivery
Capacity Development and Culture Building
- Drive capacity-building initiatives to enhance quality and compliance literacy
- Facilitate institutional training on QA, governance, and academic integrity
- Develop toolkits and resources to support staff in the implementation of QA practices through Sirius
- Build a culture of shared responsibility for quality and good governance
- Identify professional development opportunities aligned with quality goals
**Qualification**
- Minimum of a Doctoral Degree
**Experience**:
- Minimum of 5 years in a Quality Assurance/Governance Leadership Role
- Minimum of 7 years of experience in Higher Education Experience
**Competencies**:
- Strategic Quality Assurance- Higher Education Compliance- Governance and Policy Advisory
- Analytical and Risk Management
- Communication and Reporting
- People Development and Capacity- Academic Planning and Evaluation
- Strategic Thinking
- Collaboration and Influence
- Professional Integrity
- Resilience and Adaptability
- Sound Judgement
- Service Orientation
**Other Special Requirements**:
- Occasional travel between campuses or the central office may be required.- May be require
-
Quality Assurance Specialist
1 week ago
Sandton, South Africa Oneplan Underwriting Managers (Pty) Ltd. Full time**Evaluating Call Quality** - Assist operations in tracking, documenting, and reporting on quality levels - Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements - Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints - Monitor...
-
Quality Assurance Specialist
1 week ago
Sandton, South Africa Oneplan Underwriting Managers (Pty) Ltd. Full time**Main purpose of the job** **Evaluating Call Quality** - Assist operations in tracking, documenting, and reporting on quality levels - Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements - Develop or update company procedures to ensure capture, investigation, and proper documentation...
-
Quality Assurance Specialist
7 days ago
Sandton, South Africa Oneplan Underwriting Managers (Pty) Ltd. Full time**Evaluating Call Quality** - Assist operations in tracking, documenting, and reporting on quality levels - Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements - Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints - Monitor...
-
Quality Assurance Specialist
1 week ago
Sandton, Gauteng, South Africa Oneplan Underwriting Managers (Pty) Ltd. Full time R150 000 - R250 000 per yearAs a Quality Assurance Specialist you will monitor the effectiveness and quality of outgoing calls and emails to ensure compliance with the company's quality systems and offer daily feedback via verbal & written communication.Evaluating Call QualityAssist operations in tracking, documenting, and reporting on quality levelsAnalyse and investigate calls to...
-
Head: Accreditation
1 week ago
Sandton, South Africa ADvTECH Full timeThe Independent Institute of Education (The IIE) is a registered private higher education provider and a wholly owned subsidiary of ADvTECH Ltd, listed on the JSE. The IIE’s Central Academic Team (CAT) is the custodian of academic quality, educational technology, and governance across the institution. It leads academic strategy, compliance, and...
-
Quality Assurance
4 days ago
Sandton, South Africa First federal Investments Full time1. Monitoring and Evaluation: - **Performance Assessment**:They assess agent performance based on metrics like adherence to scripts, product knowledge, problem resolution, and customer satisfaction. - **Compliance Checks**:QA ensures agents follow company policies, regulatory requirements, and data protection laws. 2. Feedback and Coaching: - **Providing...
-
Sandton, South Africa The Independent Institute of Education Full timeThe IIE (Pty) Ltd is the registered provider of higher education which is offered through the following educational brands: IIE Varsity College, IIE Vega School of Brand Leadership, IIE MSA, and IIE Rosebank College. The Independent Institute of Education’s Central Academic Team is responsible for the academic leadership and governance of the work done at...
-
Head of Quality Assurance
2 days ago
Sandton, South Africa Team Finder Full time**About the Role**: Our client in the financial services sector is looking for a Head of Quality Assurance who can lead an automation-first approach. We’re looking for someone who’s passionate about technology, driven by data, and ready to build a world-class automation strategy that powers every release with speed and precision. As the Head of QA,...
-
Software Quality Assurance Analyst
1 week ago
Sandton, South Africa MPRTC Full time**Requirements**: - 2+ years experience in overseeing the design, development, and implementation of quality assurance standards for software testing. - University graduate degree specializing in software engineering, computer science, or business administration **Preference**: - 3+ years in overseeing the design, development, and implementation of quality...
-
Quality Assurance Tester
4 days ago
Sandton, South Africa IQbusiness South Africa Full time**Requirements**: - Recognised Information Technology or related 3 [three] year degree. - Minimum 2 [two] years’ experience in Quality Assurance and software testing. - Minimum 1 [one] years’ experience in test automation and scripting. - Proficient in Microsoft Office tools; specifically, MS Teams, MS Outlook, SharePoint, Excel, PowerPoint, and Word. -...