HRp Delivery Manager

**General Information**:

- Job ID
- 30101
- Location
- Cape Town, South Africa
- Work Types
- Permanent
- Categories
- Human Resources

**About TMF Group**

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world.

As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

**Discover the Role**

This opportunity is perfect for someone with an interest in change management and optimising delivery models.
- The role requires you to support the local Management Team and EMEA Market Heads with HR & payroll matters related to specific client companies and strategic company projects. The Head of HR & Payroll Market Client Delivery fosters team engagement, provides local support to RDC HR & Payroll employees and acts as the liaison between the RDC and local market/country team while furthering the creation of a team spirit.

In this role you will create and manage a team of HRP specialists with ultimate responsibility for service delivery

**Key Responsibilities**

**Client Delivery**
- Responsible for building the HR & Payroll function within TMF Regional Delivery Centre in Cape Town (RDC) and structuring the operational platform; this includes initiating strategic discussions related to the related functions, and providing support/guidance regarding the larger project planning
- Developing comprehensive transition plans for the migration of HR & Payroll services from the local offices to the RDC
- Be responsible for RDC client service delivery and driving ongoing improvements in the quality of service
- Manage a team of people who will principally be focused on the HR & Payroll services for our clients and support work allocation and capacity planning
- Review the deliverables of the team’s portfolio and be responsible for planning, timing and quality; you will assist production where necessary
- Manage client relationships in a way to improve client satisfaction
- Undertake ad hoc requests which build our service offering to our clients
- Ensure services are delivered in a timely manner and in compliance with laws, regulations and TMF standards. Make sure service delivery procedures & controls are respected
- Ensure efficient processes are in place and applied consistently within the team. Recommend solutions in order to work towards a more efficient production process; detect opportunities to automate processes and work with our Operational Excellence team for the implementation
- ** People engagement**
- Manage, coach, mentor and motivate team members, recruit and onboard staff (in cooperation with local markets), train and develop team members according to the company policies and ensure relevant HR procedures are followed (appraisals, job performance, absence/sickness etc.)
- Contribute to meeting the RDC goals (KPIS: engagement, attrition, quality,)
- Provide social support to the team; work on the team engagement and satisfaction; contribute to building team unity and team spirit. Be actively aware of what is going on in the team
- Act as point of Managerial escalation & intervention
- Ensure productivity and quality output from team members
- Advise Market Management on the Polish Market and legal specificities
- Advise market managers/people managers on what works within the team and what does not
- Relay feedback from the RDC team
- Responsible for the follow up of Internal Career Path together with local managers

**Key Requirements**
- Degree holder
- Previous relevant experience (min. 12 years) in coordinating sizeable teams in shared-service /outsourcing/ professional services company, in CPA firms or multinationals with minimum 5 years in a managerial role
- Superior client management and interpersonal skills
- Ability to analyze customer specific demands and translate into customer specific solutions
- Superior leadership skills and people management skills (positive impact and people centric approach in the past)
- Superior command of written and spoken English
- Good knowledge of Microsoft Office
- Strong interpersonal relationship skills
- Strong written and verbal communication skills
- Energetic, well organized and meticulous
- High Integrity; trustworthy, dependable and able to deal confidentially
- Multitasking whilst keeping TMF colleagues aware of the ongoing status of requests

Able to make decisions within defined limits of authority

**What’s in it for you?**

An exciting opportunity in an international company

Professional development opportunities as well as extensive individual further training opportunities, supported by our TMF Business Academy

A career within an ever evolving market

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