HRp Global Project Manager

**General Information**:

- Job ID
- 31097
- Location
- Cape Town, South Africa
- Work Types
- Permanent
- Categories
- Client Onboarding, Entity Management

**About TMF Group**

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world.

As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

**Discover the Role**

Development of HRP onboarding practice

contributing, taking initiative and participating on improving and promoting the HRP implementation and on-boarding best practice

improving global standards, efficiency, productivity, quality

improving of existing processes or process maps, written process, SOPs and creating them if not available, etc

Innovation

**Key Responsibilities**

Projects delivering

delivering all assigned Implementation and Onboarding Projects (“Projects”) in line with recognised best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting)

Point of escalation

acting as main central point of contact for clients and internal stakeholders for all Projects assigned

Project planning and executing

producing a detailed relevant project plan that includes objectives, scope, deliverables, timeliness, and resource allocation

aligning with clients and internal stakeholders to ensure dates are achievable

managing interdependencies, incorporating all required Project workstreams

creating, maintaining and updating all required project management outputs at each country level (such as but not limited to Project Plans, RAID logs, Stakeholder lists, Governance plans, Communication plans, Availability tracker, etc)

maintaining required level of quality

Risk assessment and mitigation

identifying any potential risks that might impact the Project’s success, recommend and implement actions to mitigate those risks

Stakeholder communication

maintaining clear and effective communication with all Projects Client and TMF stakeholders (such as Local Offices, Technical Teams, Management/Leadership, Colleagues and others when applicable) to provide updates, address concerns, provide solutions for regular and complex problems/gaps and manage expectations (through Internal briefings, Kick Off Calls, Status Updates, SteerCos, Lessons Learnt sessions, etc)

working closely with Solution Architects (for Global Solution Overview aspects related), Sales (for any commercial aspects related), Internal teams to ensure One TMF approach

Escalation

timely escalating resource issues, delayed project phases, missed deadlines and other planning issues

ensuring the central support teams and/or local offices adhere to the HRP on-boarding defined procedures

adhering to relevant escalation process

Budget management

creating and managing the Project budget

ensuring cost control and efforts throughout the Project are recorded

setting, monitoring project KPIs and proposing solutions for improvement: on-time completion rate, planned hours vs time spent, budget variances and more

Change management

managing changes to Project scope, deviations, requirements, timeliness and assessing their impact on the Project through correct Contract & Change Management standard (i.e. Change Requests, Addendums, etc.) always working closely with contracting team (CCT) and the assigned AD / CSD and CSM as applicable

Project Closure

ensuring a smooth project closure, including proper documentation, final deliverables and knowledge transfer if needed

ensuring any BAU requirements are set up with the appropriate teams (AD, CSD, CSM, Billing Team, CSC) such as SLAs, KPIs, Billing, Tools, etc.

INTERNAL PROJECTS

Reporting actual performance

accountable for the performance and results (revenue)

offering support for measuring and reporting the relevant metrics through various internal reporting such as management reporting, IOS revenue reconciliation, dashboards (project analysis), Utilization reporting (including productivity), client satisfaction survey (CSAT), CRM, DAX time sheet, etc

Other internal reporting

adhering to relevant internal reporting process

**Key Requirements**

**Key technical skills**

Project management skills

Advanced proficiency of MS Project Online, MS Excel, MS PowerPoint, MS Word

Intermediate proficiency of MS PMO, Power BI, MS Visio & CRM

Knowledge of HR and Payroll processes, understanding from a generalists' perspective how payroll is set up, structure, dependencies, implications, outputs and timelines

Basic understanding of HRP interfaces

Fluency in English (written & oral), additional languages (e.g., Spanish, Mandarin, others) are a plus

**Key soft skills**

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