Inbound Sales Representative

4 days ago

Durban, South Africa First Group Management Full time

We are seeking a dynamic and results-driven **Inbound Sales Consultant** to join our team at **First Group Management**. As a Reservation Agent, you will be responsible for providing outstanding customer service while leveraging your strong sales experience to convert inbound inquiries into bookings. You will play a key role in driving revenue and ensuring an exceptional customer experience, all while meeting or exceeding sales targets. This is an exciting opportunity for an individual who thrives in a fast-paced, target-driven environment.

**Key Responsibilities**:

- **Inbound Sales Conversion**:

- Use your sales expertise to engage with potential customers, understand their needs, and upsell products or services to maximize revenue.
- Convert inquiries into confirmed bookings while meeting or exceeding sales targets.
- **Customer Service Excellence**:

- Provide accurate and timely information about available services, pricing, and policies.
- Ensure all customers have a positive experience from the first point of contact to post-booking follow-up.
- Address customer concerns, resolve issues, and ensure customer satisfaction, building long-term relationships.
- **Product Knowledge**:

- Maintain an in-depth knowledge of the company’s offerings, special promotions, and packages to provide informed recommendations to customers.
- Stay updated on industry trends and competitors to effectively differentiate our services.
- **Sales Strategy Execution**:

- Achieve and exceed individual and team sales targets while contributing to the overall company goals.
- **Booking Management**:

- Accurately process and manage reservations using the company's reservation system, ensuring all information is correct and up-to-date.
- Handle booking changes, cancellations, and inquiries in a timely manner.
- **Reporting and Feedback**:

- Track and report sales metrics, customer feedback, and performance data to management.
- Provide suggestions for improving sales processes and customer experiences.

**Required Qualifications**:

- Proven experience in sales, with a strong ability to close deals and exceed targets.
- Experience in a customer-facing role, preferably in reservations, hospitality, or travel services.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to handle objections.
- Ability to work under pressure in a fast-paced environment.
- Proficiency in Microsoft Office Suite and reservation software (experience with specific platforms a plus).

**Preferred Qualifications**:

- Previous experience in inbound sales or call center environments.
- Familiarity with CRM and booking systems.
- A passion for delivering exceptional customer service.

**What We Offer**:

- Competitive salary and commission structure based on sales performance.
- Opportunities for career growth and development within a thriving company.
- A dynamic and supportive team environment.
- Employee benefits package.

At **First Group Management**, we are committed to fostering a culture of excellence and providing our employees with the tools they need to succeed. If you are a motivated and experienced sales professional with a passion for customer service, we want to hear from you

Work Location: In person

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