Senior Operations Manager
4 days ago
**Job Advert**
Are you an experienced Senior Operations Manager looking for a new opportunity in Cape Town? We are looking for a an experienced leader to design, develop and execute future-led client and business strategies supporting operational performance on an exciting campaign in our Cape Town office.
In your first few weeks in this Senior Operations Manager role, you can expect to:
- Drive collaboration with horizontal and vertical operational teams to share knowledge, prioritise and coordinate projects
- Increase centre performance, improve the customer experience and execute on initiatives to reduce attrition
- Collaborate with other support teams such as recruiting, quality, reporting, workforce management and training to ensure a cohesive facility approach
- Take part in planning and support facility initiatives for product launches, incentives, new user experiences and process changes
- Matric
- Experience in the telecommunications industry
- Ability to work night shift in line with US hours
- Communication, negotiation and numeracy skills
- Minimum of 5 years’ BPO/contact centre experience with 3 years’ experience within an Operations Manager role
- Proven track record of managing and developing staff at a middle management level
Join our fun-loving inclusive community of more than 100,000 passionate people who work in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands.
We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. This chat based-interview is the first step in the selection process and must be completed to be considered for shortlisting.
Take this opportunity to advance your career with our collaborative team of game-changers. Please note that the appointment will be made in line with the company’s EE plan.
Job Reference: SA02192
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