Senior Group Manager

4 days ago


Cape Town, South Africa WNS Full time

Senior Group Manager - Operations - Utilities Location: WNS Cape Town, Western Cape, South Africa Company Description: WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management leader, delivering services to 400+ clients worldwide and operating 8 delivery centers in South Africa with 4000+ employees. Job Description The senior manager will lead a team of operational leaders, deliver contractual and commercial performance, create a high‑performing team, build relationships, ensure compliance, control costs, and drive continuous improvement to deliver excellent customer experience. Key Responsibilities Lead a team of operational leaders Deliver contractual and commercial performance through cost and profitability management Create a high‑performing, highly‑engaged team through coaching, performance management and recognition Build excellent relationships internally and externally at all levels Ensure compliance to all relevant process and regulatory standards Control and minimise costsDrive continuous improvement and create value by delivering excellent customer experience Knowledge, Skills and Attributes Leadership Change management Effective coaching skills Commercial acumen Planning and organisational skills Adv. MS Office Qualifications Grade 12/Matric Proven track record of 5 years’ experience as senior operations manager Experience in a contact centre/BPO environment Seniority level Mid‑Senior level Employment type Full‑time Job function Customer Service Industries Utilities #J-18808-Ljbffr



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