Senior Operations Manager
2 days ago
Wynberg, South Africa | Posted on 12/18/2025 Senior Operations Manager to lead our operations.This role is pivotal in driving service excellence, operational efficiency, and client satisfactionacross diverse business process outsourcing functions. The successful candidate will be a strategic leader with proven experience in scaling teams, optimizing processes, and fostering a culture of accountability and engagement.Requirements 5–10 years progressive operations management experience in the BPOsector.Proven ability to manage mid to large-scale teams (150+ employees)and multiple client accounts.Strong background in workforce management, SLA adherence, andclient relationship management.Tiertiary education advantagious eg: Bachelor’s degree in BusinessAdministration, Operations Management.Deep understanding of BPO operations including customer service,technical support, and back-office processes.Experience in transitioning new processes/accounts and managingchange initiatives.High resilience, sound judgment, and ability to act decisively in fast-paced,during peaks. Occasional travel across sites locations. #J-18808-Ljbffr
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Senior Operations Manager
4 days ago
Cape Town, South Africa Webhelp Full time**Job Advert** Are you an experienced Senior Operations Manager looking for a new opportunity in Cape Town? We are looking for a an experienced leader to design, develop and execute future-led client and business strategies supporting operational performance on an exciting campaign in our Cape Town office. In your first few weeks in this Senior Operations...
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Senior Operations Manager
2 days ago
Cape Town, South Africa Webhelp Full time**Customer Service/Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - If you’re a confident decision maker and solution finder, looking for an opportunity to step up and shine, then this could be your moment. Concentrix + Webhelp are looking for an experienced individual, driven by results to take on the...
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Senior Operations Manager
7 days ago
Cape Town, South Africa Callforce Direct Full timeJob Purpose:To lead and oversee the operational delivery of financial services campaigns within CALLLFORCE BPO. The Senior Operations Manager will be responsible for driving business performance, compliance, client satisfaction, and operational efficiency across multiple functions and teams handling regulated services.Key Responsibilities:? Strategic...
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Senior Operations Manager
2 weeks ago
Cape Town, South Africa Brightgreen Pty Ltd Full timeHi! We are Brightgreen, Australia. We design lighting, home automation, and energy management systems. We are design, customer and environment obsessed. Currently, we have the world's highest light quality and our products are designed to last. Everything is made to prolong product life, enhance the experience and minimize climate impact. We are also 100%...
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Temporary Machine Operator
6 days ago
Cape Town, South Africa Senior Flexonics Pty (Ltd) Full time_A multinational manufacturer of automotive components requires temporary Shift Machine Operators. _ You will qualify if you are a team player with machine operating experience in a production environment, flexible, quality orientated and target driven. **Key Performance Areas** To increase Thru-put; Product Conformance; reduce Downtime; Preventative...
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Senior Program Manager Operations
2 weeks ago
Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full timeBachelor’s Degree - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience using data and metrics to determine and drive improvements Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s team! We are looking for a talented Senior Program...
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Senior Group Manager
3 weeks ago
Cape Town, South Africa WNS Full timeOverview WNS Cape Town, Western Cape, South Africa Senior Group Manager - Operations WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services,...
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Head of Operations/senior Operations Manager
1 week ago
Cape Town, South Africa Teleperformance South Africa Full time**Job Overview** For delivery of service to clients on my site, ensuring all key performance indicators are met. I lead, develop, motivate, manage and organize a number of teams across the client accounts ensuring we are consistently meeting client’s expectations through regular and effective dialogue. I translate the collective needs of the client...
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Senior Operations Manager
1 week ago
Cape Town, South Africa TTEC Full timeSenior Operations Manager **Senior Operations Manager** Bringing smiles is what we do at TTEC... for you and the customer. As a Call Center Senior Operations Manager in Cape Town, South Africa you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company...
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Senior Group Manager
2 weeks ago
Cape Town, South Africa WNS Full timeSenior Group Manager - Operations - Utilities Location: WNS Cape Town, Western Cape, South Africa Company Description: WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management leader, delivering services to 400+ clients worldwide and operating 8 delivery centers in South Africa with 4000+ employees. Job Description The senior manager will...