Receptionist

**WHO ARE WE**

Ntiyiso Consulting Group is an authentically African and globally wired management consulting firm specialising in all major industries. We deliver sustainable solutions through three subsidiaries, viz. Ntiyiso Revenue Consulting, Ntiyiso Business Consulting and Ntiyiso Industrialization Consulting. Ntiyiso means 'TRUTH' in the Xitsonga language. Therefore, we are naturally inclined to deliver the most trusted solutions to our clients and at the heart of why we exist lies our purpose: to empower institutions that enable Africa's development.

**JOB PURPOSE**

The purpose of the role is to ensure that all ad-hoc duties are performed promptly, as per business requirements. The receptionist serves as the interface between a company and its customers as well as the management and employees.

**KEY RESPONSIBILITIES**

**DUTIES**:

- Greet and direct visitors, including handling and processing payments
- Sending and receiving office correspondence and setting appointments
- Managing security and telecommunications systems
- Answer and direct calls
- Assist in the review of service contracts on equipment from vendors
- Provide administrative support to the Management and others as requested to include:

- Requesting information from clients
- Creating and updating documents
- Assist in the review of service contracts on equipment from vendors
- Assist in maintaining all office equipment including copiers, shredders, postage machines, etc. Be sure all equipment is kept in working order and coordinate with vendors if issues occur
- Assist with setting up onsite meetings and day of tasks as needed
- Coordinate use of conference rooms; assist in set-up and clean-up of conference rooms for management and/or client meetings including coordination, selection and ordering of food
- Assist staff in training equipment when needed
- Recording and maintaining office expenses
- Handling travel arrangements and booking flights
- Taking and ensuring messages are passed to the appropriate staff member on time
- Receiving, sorting, distributing, and dispatching daily mail
- Coordinating internal and external events
- Managing office inventory such as stationery, equipment, and furniture
- Overseeing office services like cleaners and maintenance service providers
- Assisting the HR team with recruitment, onboarding, and termination processes
- Maintaining safety and hygiene standards in the reception area

**QUALIFICATIONS AND EXPERIENCE**

Essential requirements:

- Matric/Grade 12 qualification
- Any relevant administration qualification
- Previous frontline experience in face-to-face interaction

**Experience**:

- Minimum of 2 to 3 years of work experience as a receptionist or secretary, or similar administrative role.

**JOB COMPETENCIES**

**Skills, Knowledge, and Attributes**

**Behavioural Competencies**
- Good verbal and written communication skills
- Excellent organising skills
- Must be a team player
- Ability to work independently
- Accountability
- Able to maintain confidentiality
- Presentable and professional
- Honesty and integrity
- Initiative (self-starter, independent and self-motivated/ proactive)
- Punctuality (time management and efficiency)
- Conscientiousness

**Technical Competencies**
- Problem-solving
- Written and verbal communication skills
- Customer service
- Multitasking and prioritizing
- Dependability
- Advanced Microsoft Office
- Ability to work under pressure

**WORKING CONDITIONS AND SPECIAL REQUIREMENTS**
- Shift work, Overtime, Travel, Uniform, Special conditions
- Will be expected to work long hours (occasionally)

**TO APPLY**:
**Experience**:

- Administrative office procedures, practices and equipment: 2 years (required)

**Location**:

- Tshwane, Gauteng (required)