Guest Assistant

3 days ago

Franschhoek, South Africa Tych Business solutions Full time

Experience and Skills:
Minimum of 2 years of experience in the Front Office operations of a luxury hotel

Proficient in use of various well-known Property Management systems

Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance

Display a sense of urgency and dedication to meeting the needs and wishes of others

The ability to remain calm and professional when under pressure

Strong interpersonal skills

Excellent verbal and written skills

Must be professional and a team player

Sustainable quality and attention to detail

Inherent Requirements:
Grade 12 - Matric Certificate

Tertiary qualification in Hospitality Management would be advantageous

Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous

Ability to work shifts including nightshift

Valid driver license would be advantageous

COVID - 19 vaccination mandatory

Main Responsibilities:
Ensure a seamless guest experience through the related processes and procedures including guest’s arrival and check-in, guest relations and interactions, departure, check-out and billing

Concierge services (Booking of restaurants, transport, etc.)

Recommendations, upselling and cross selling including partner experiences

Positive interdepartmental and colleague communication

Monitor O status and management accounts

Guest feedback reporting (Revinate, TripAdvisor, E-mails, etc.)

Follow and enforce all Health and Safety processes and procedures whilst maintaining the privacy of all guests

Interested applicants are invited to forward their CV with a recent photograph and motivation letter

Ability to Commute:

- Franschhoek, Western Cape (required)

Ability to Relocate:

- Franschhoek, Western Cape: Relocate before starting work (required)

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